Permit Coordinator Job at Specialized Recruiting Group - Charlotte, NC, Charlotte, NC

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  • Specialized Recruiting Group - Charlotte, NC
  • Charlotte, NC

Job Description

Key Responsibilities:

  • Schedule and dispatch technicians for service, maintenance, and installation jobs.
  • Coordinate daily work schedules and adjust for emergency calls, cancellations, or changes.
  • Communicate clearly with customers regarding appointment times, delays, or changes.
  • Prioritize jobs based on urgency, technician skill set, location, and availability.
  • Maintain an accurate calendar of appointments using scheduling software.
  • Confirm appointments with customers and provide necessary job details to technicians.
  • Update work orders, job statuses, and customer information in CRM or field service software.
  • Collaborate with service managers, warehouse staff, and other departments to ensure timely job execution.
  • Monitor technicians’ progress throughout the day and provide real-time support as needed.
  • Track and report scheduling metrics and job completion rates.

Qualifications:

  • 1+ year of experience in scheduling, dispatch, or customer service (HVAC or construction industry a plus).
  • Strong organizational and time-management skills.
  • Excellent communication and problem-solving abilities.
  • Proficient in Microsoft Office and scheduling/CRM software (e.g., ServiceTitan, FieldEdge, Housecall Pro).
  • Ability to work in a fast-paced, high-volume environment

Job Tags

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