Job Description

ABOUT US

Total Management Group is widely recognised as a world-leading provider of event and travel solutions.

With a wealth of experience behind us, synergistic supporting services and our company values, Total Management Group offers a service that is uncompromised in delivering seamless, thought out, top-quality event and travel solutions to global corporate clients, leading brands, and industry names.

At Total Management Group you have the opportunity to join a creative and dynamic team, providing unique and personalised experiences, elevating the ordinary and striving for excellence.

ROLE OVERVIEW

TM G are seeking a highly motivated, organized people-focused member to join our team. We’re recruiting a People Operations Manager who will provide critical operational support to the People & Culture Director and Leadership team enabling them to focus on strategic priorities, drive business outcomes, and maintain high-quality service for our employees and leaders. This role combines day-to-day office and HR delivery and support ensuring that HR programs and practices align with our Company values and foster a strong and inclusive culture. You’ll also support special projects and events, playing a key role in keeping our fast-paced team organized, connected, and running efficiently.

This role requires a self-starting professional who thrives in a fast-paced environment and isn’t afraid to roll up their sleeves. You’ll drive everyday people operations, keep our office running smoothly and supporting recruiting efforts, all while bringing a solution-oriented mindset to new challenges as they arise. The ideal candidate sees difficult projects as opportunities for growth and innovation and is comfortable in a dynamic environment with a proven ability to adapt to changing project scopes and shifting business priorities. This role offers the opportunity to directly shape how we support and scale the Company as we continue to grow.

KEY RESPONSIBILITIES

HR People Management

Employee Lifecycle Administration:

• Manage new hire onboarding and offboarding processes including paperwork, introductory documentation, system entry.
• Ensure all employment records are accurate, up-to-date, and compliant with federal and state regulations.
• Maintain accurate employee records on our HRIS system Cezanne, manage system administration ensuring data integrity and provide troubleshooting support and guidance to users.

Benefits & Payroll Liaison:

• Act as the primary point of contact for employees regarding health insurance, 401(k), and other benefits inquiries.
• Coordinate with external brokers and payroll providers to facilitate annual open enrollment and ensure timely, accurate payroll input changes.

Policy & Compliance:

• Maintain, update and distribute the Employee Handbook and relevant Company Policies.
• Ensure compliance with federal, state, and local employment laws and regulations, recommend best practices.
• Monitor changes in labor laws, federal and New York State highlighting important changes that could impact the business.

HR Support:

• Serve as the HR contact for our employees and managers, providing guidance on policies, procedures, and people practices.
• Support with employee relations, grievances, disciplinary and investigation hearings, providing resolution to workplace matters in alignment with legal and company standards.
• Assist with the coordination of performance reviews, goal setting, engagement surveys and training sessions.
• Manage leave administration including PTO, FMLA, short-term disability for employees in compliance with relevant laws.
• Assist with HR operational projects such as system implementations, vendor transitions or policy rollout.
• Support companywide communications, drafting, sending and managing any actions or follow ups.

Recruitment & Initial Screening:

• Oversee the end-to-end recruitment process ensuring timely and professional candidate communication throughout.
• Manage job postings across all necessary internal and external platforms and the company career site.
• Conduct initial candidate resume screening to determine minimum qualifications.
• Organise, schedule and diarise all interviews as well as perform preliminary screening to assess cultural fit, basic competencies, availability and compensation expectations.
• Maintain accurate candidate tracking, provide updates to hiring managers and key stakeholders throughout the process.

Office & Administrative Management

Facilities & Supplies:

• Manage and maintain the NYC Office and assist with basic administrative vendor support for the London Office.
• Serve as the primary liaison for office vendors e.g. building management, cleaning services, utilities, security.
• Coordinate all visitor scheduling including building access, meeting room bookings and preparation.
• Order and maintain office supplies and equipment, inventory management in line with set budgets.
• Maintain health and safety standards and policies, ensuring the office is a clean and safe working environment.

IT & Onboarding Logistics:

• Coordinate with external IT support to manage equipment inventory for laptops, monitors, phones.
• Set up workstations for new hires and coordinate their logistical onboarding requirements.
• In person IT & equipment troubleshooting and support.
• Manage small volume of mail flow and courier services.

Expense & Budget Support:

• Assist the Finance team with basic invoice submission and vendor payment tracking.
• Depositing checks and other financial administrative tasks.

Culture & Events:

• Serve as part of the TM G Social Committee, providing insights and ideas as well as delivering cultural activations and thoughtful team building opportunities.
• Promote the day-to-day practices associated with building a stronger company engagement and commitment towards our company values.
• Plan and execute social events, team lunches, and annual holiday parties in NYC and sometimes coordinate cross-office virtual and in-person events.
• Maintain a welcoming and organized office environment fostering an authentic, inclusive, and connected workplace culture.
• Coordinate travel arrangements, ensuring alignment with company travel policies.

SKILLS AND ATTRIBUTES

Experience & Knowledge

• 4–6 years’ experience in HR and/or office management, ideally within a small, fast-paced, or creative business environment.
• Experience supporting HR processes across the full employee lifecycle.
• Familiarity with US employment practices and compliance requirements federal and NY state.
• Experience using HRIS systems e.g. ADP, Cezanne, BambooHR, Ripple.
• Comfortable liaising with external vendors such as ADP, benefits brokers, and IT support.
• Experience coordinating recruitment logistics, interviews, and candidate communications.
• Exposure to performance review coordination and employee engagement initiatives.
• Organised and confident managing office operations, facilities, and vendor relationships.
• Comfortable with basic finance administration such as invoice tracking and expense submissions.

Attributes & Mindset

• Highly organised, detail-oriented, and proactive with strong follow-through.
• Excellent communication and interpersonal skills, approachable, empathetic, and professional.
• Adaptable and comfortable working in a fast-paced, evolving environment.
• Confident in following process and being able to navigate sensitive situations professionally.
• Collaborative and people-focused enjoys supporting others and contributing to a positive team culture.
• Discreet and trustworthy when handling sensitive or confidential information.
• Problem-solver with a practical, “can-do” attitude and initiative to get things done.
• Able to balance multiple priorities and deadlines with a calm, structured approach.
• Culturally aware and inclusive in interactions across diverse teams.

Bonus Skills (Nice to Have)

• Familiarity with event planning, internal communications, or company culture initiatives.
• Experience within the events, hospitality, or creative industries.
• Basic understanding of DEI, wellbeing, or employee engagement programs.
• Experience supporting cross-office communication or global teams.

WHY TOTAL MANAGEMENT

We strive to be an equal opportunity employer, providing career development and growth with competitive salaries. We have an employee focused culture and an active employee engagement. Recognised as one of The Sunday Times Best Places to Work in 2025 and 2024.

WHAT IS ON OFFER

• Competitive salary
• 22 days PTO plus set federal holidays
• Hybrid working, 4 days in the office and 1 day from home
• Additional 14 days per year work from home
• Health, Dental & Vision
• 401K
• Preferential Travel Rates
• Monthly Pay Day Meals & Company Socials

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