Patient Account Representative Job at Delta Dallas, Dallas, TX

OVRJd0RsNnVCNXF5ZllZaGh3S1dqUzg3N0E9PQ==
  • Delta Dallas
  • Dallas, TX

Job Description

Patient Account Resolution Specialist (100% On-Site)

Overview

Join a growing healthcare organization with a thriving, supportive culture! We’re looking for a Patient Account Representative to be the go-to resource for patients, resolving billing questions, processing payments, and ensuring every interaction is smooth, professional, and positive. This is a hands-on, impactful role where you can make a real difference every day.

Key Responsibilities

  • Manage a high volume of incoming and outgoing patient communications related to medical billing, account balances, insurance coverage, and payment options
  • Provide clear, patient-friendly explanations of billing statements, insurance determinations, and financial responsibility
  • Review, verify, and update insurance information and patient account details
  • Post and process patient payments while ensuring accurate account documentation
  • Maintain detailed and timely notes of all patient interactions within the billing system
  • Partner with internal billing and coding teams to research and resolve account discrepancies
  • Respond to patient questions through multiple channels, including phone, email, voicemail, and patient portals
  • Support statement generation, refunds, audits, and other ad hoc projects as assigned
  • Adhere to all HIPAA, privacy, and compliance standards always

Qualifications

  • Strong customer service mindset with clear, confident communication skills
  • Team-oriented, proactive, and willing to go above and beyond
  • 1+ year of medical billing or patient-facing healthcare experience
  • Solid understanding of insurance plans, medical terminology, CPT/HCPCS codes, and EOBs
  • Highly organized with the ability to prioritize in a fast-paced environment
  • Comfortable navigating billing systems and Microsoft Office tools

If you’re organized, patient-focused, and ready to make a difference in a fast-paced, growing healthcare environment, we’d love to hear from you!

Job Tags

Work at office,

Similar Jobs

SteelFab, Inc.

Procurement Specialist Job at SteelFab, Inc.

 ...Specialist Department: Purchasing Location: Charlotte, NC A Procurement Specialist will work to secure the materials, supplies and equipment SteelFab requires to complete essential business functions. An ideal candidate for this position is eager, motivated... 

Erie Family Health Centers

Gynecologist Job at Erie Family Health Centers

 ...for growth and career advancement. Main Duties & Responsibilities Provides triage, antepartum, intrapartum, and immediate postpartum care according to established protocols. Maintains active hospital privileges as requested. Performs history and physical... 

Thalle Construction Company, Inc.

Site Safety and Health Officer Job at Thalle Construction Company, Inc.

 ...Thalle Construction Co., Inc. (Thalle) is currently seeking a Site Safety and Health Officer to assist us on a Dam Safety Modification project. Thalle, established in 1947, is a heavy civil construction company with a corporate office in Hillsborough, NC and a regional... 

MERS Goodwill

Outlet Cashier Job at MERS Goodwill

 ...empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you. Qualifications No degree is required. High School Diploma/GED preferred. The ability to communicate effectively with co-workers, customers, and management.... 

Healthcare Facilities Solutions

Commercial Real Estate Agent Job at Healthcare Facilities Solutions

 ...Healthcare Facilities Solutions (HFS) is rapidly expanding, and we are seeking Commercial Real Estate Agents to join our team for this exciting opportunity. This position requires someone who is a self-starter and a multi-tasker. They should also be comfortable thriving...