Job Description
Role: Network Engineer L3
Location: Menlo Park CA
Key Responsibilities:
- Escalation point for Tier III support issues that are escalated from Tier I and II
- Provide Infrastructure services in all areas needed: LAN WAN cloud environments network security and network monitoring configuration and troubleshooting
- Working with our business and the engineering team to successfully implement secure LAN/WAN wireless and Data Center network solutions
- LAN and Data Center Fabric routing and switching design configuration and deployment in small to very large environments
- WAN routing design configuration and deployment in small to very large environments
- Provide network engineering consulting services including: assessment design and implementation of secure network products/solutions
- Apply vendor best practices to client environments under your management
- Assist the design development implementation and ongoing management of client infrastructure and systems
- Identify diagnose and resolve network problems including network connectivity traffic utilization
- Interface with third party vendors
- Utilize exceptional interpersonal and customer service skills to improve and maintain client relationships
- Campus LAN/WAN routing and switching solutions (Cisco is a must Nexus strongly preferred)
- Load balancing/Acceleration solutions (Citrix) a plus
- Network Access Control including Cisco Identity Services Engine (ISE) implementation design configuration and deployment is a plus
- RF design & Wireless LAN Surveys
- RF Troubleshooting and tuning
- Cisco WLAN (WLCs Prime)
- Provide afterhours coverage as part of an oncall rotation schedule and for client upgrades
- Maintain develop and grow client documentation
- Assist with monthly reports and recommendations for Managed Services Clients
- Stay current with industry and technology news trends and best practices
What were looking for:
- 10 years IT experience
- Prefer at least CCNPlevel (Cisco Certified Network Profession) & working knowledge
- Bachelors degree in a technical discipline or equivalent work in an IT related field.
- Excellent troubleshooting and analytical skills
- Ability to prioritize and manage time effectively
- Passionate about and dedicated to the client experience
- Excellent written and verbal communication skills
- Outstanding attention to detail
- Strong documentation skills
- Communications (Written and Oral) Communicates well. Writes clear precise wellorganized documents.
- Analysis Skills Identifies significant problems and opportunities. Analyzes problems and people in depth.
- Team Player Reaches out to peers. Overcomes wethey. Leads peers to do what is best for company.
- Ideal candidate will be teamworkoriented passionate about technology and possess an excellent work ethic and communication skills.
- Any MSP or Professional Services experience would be beneficial
4 years of networking experience including configuring analyzing & troubleshooting enterprise networks
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