Job Description

Application process: please send Cover letter(optional) and Resume(Required) to [email protected] to apply for this position.

Company Description

Prepara is dedicated to providing high-quality, innovative kitchenware to enhance the food preparation and cooking experience for our customers. We prioritize functionality, fun, and novelty in our designs, with over numerous patents and awards, including being featured as one of Oprah's Favorite Things. Our products are designed to promote healthier eating habits and improve the well-being and quality of life of our community.

Role Description

The Marketing E-Commerce Associate plays a key role in supporting the daily operations and growth of our kitchenware business. This position ensures seamless online customer experience through efficient order management, engaging product content, and cross-functional collaboration with marketing, sales, and design teams. Additionally, the role supports ongoing e-commerce initiatives aimed at improving website performance, optimizing digital merchandising, and driving online sales growth. The ideal candidate is detail-oriented, proactive, and analytical, with a passion for culinary innovation and a strong commitment to delivering exceptional service to our customers.

Job Responsibilities:

E-Commerce Operations & Order Management

• Accurately input and process PR and influencers samples orders.
• Issue customer refunds and returns in accordance with company policies and service standards.
• Correct and update customer shipping addresses to prevent delivery issues.
• Review and flag potentially fraudulent or high-risk orders for investigation.
• Issue replacement orders promptly for customer service-related concerns.
• Monitor shipment tracking to confirm successful delivery and resolve exceptions efficiently.
• Manage the brand’s rewards program, including tracking customer participation, updating point balances, coordinating promotions, and ensuring smooth program functionality to drive engagement and retention.
• Discover and recommend new ways to improve website functionality, user experience, and overall e-commerce performance in collaboration with internal teams and external partners.

Customer Service Management

· Manage customer service communications by answering all customer inquiries through email, chat, or other support channels with professionalism and accuracy.

• Resolve order-related inquiries promptly and professionally.
• Maintain a customer-first mindset by identifying areas to enhance post-purchase satisfaction.
• Support the implementation of best practices to improve the overall customer experience.

Product Content & Marketing Support

• Manage and input product reviews, ensuring that customer feedback is accurately represented and aligns with brand standards.
• Input, proofread, and optimize product titles, descriptions, and copy to highlight key features, functionality, and benefits of our products.
• Manage website promotions, product bundles, discounts, and TikTok promotional campaigns to drive traffic, conversion, and engagement.
• Collaborate with marketing and creative teams to ensure consistent branding, tone, and visual presentation across all e-commerce platforms.
• Assist with larger marketing initiatives, including new product launches, digital campaigns, and seasonal promotions, by coordinating assets, timelines, and deliverables.
• Search for and manage partnerships with complementary brands, and proactively identify new online channels to drive additional sales opportunities and grow the brand's e-commerce business.

Innovation & Analysis

• Proactively identify opportunities to improve e-commerce workflows, product presentation, and user experience.
• Generate and present new ideas to enhance online merchandising, conversion rates, and customer engagement.
• Utilize analytics tools and performance reports to assess order trends, product performance, and customer behavior, providing actionable insights to support strategic decisions.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 2-4 years of experience in e-commerce, marketing, or customer service, preferably within the kitchenware, consumer goods, or lifestyle industry.
• Strong analytical and problem-solving skills with the ability to interpret data and generate actionable insights.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and organizational abilities.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and familiarity with analytics and content management tools.
• Self-motivated, proactive, and able to manage multiple priorities in a fast-paced environment.
• A collaborative team player with a positive attitude and a commitment to shared success.

Pay: $65,000 - $85,000 per year.

Work location: In office at Ridgefield Park, NJ. Hybrid WFH 1 day available after training period.

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