Job Description

Administrative Assistant (Mandarin-Speaking)

A leading healthcare organization is seeking a detail-oriented and service-driven Administrative Assistant to support international patients coming to the United States for medical care. This role is ideal for someone who excels in administrative operations, enjoys helping others, and can provide culturally sensitive support to individuals and families navigating their care journey.

Key Responsibilities

• Serve as the primary point of contact for international patients, providing warm, professional customer service throughout their visit.
• Manage scheduling, appointment coordination, and logistical support to ensure a seamless experience.
• Assist with intake documentation, registration, and maintaining accurate patient records.
• Communicate frequently with patients, medical staff, and internal teams to relay updates and coordinate next steps.
• Support general administrative functions, including drafting correspondence, data entry, filing, and organizing materials.
• Provide culturally appropriate service and language support for Mandarin-speaking patients and families.

Qualifications

• Fluency in Mandarin (verbal) and English (verbal and written) is required.
• Previous experience in administrative support, customer service, or patient services preferred; healthcare setting experience is a plus.
• Excellent communication skills with a strong focus on hospitality and professionalism.
• Highly organized, resourceful, and able to manage multiple priorities in a fast-paced environment.
• Proficient with common office software (Microsoft Office, scheduling systems, etc.).
• Ability to maintain discretion and handle sensitive information with care.

Requirements

• Will be required to provide 5 reference contacts before offer stage.
• Will be required to prove Mandarin verbal fluency before offer stage.

**Quoted hourly range does not guarantee the final hourly offer. Offers will be determined by variables such as years of experience, education level, etc. by the client.**

**This job posting is being posted on a clients behalf by an agency. For confidentiality reasons, this is not the original/exact job description. One will be provided to candidates that are invited to interview with the client.**

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