About Versatile :
At the heart of the embedded financing revolution, Versatile stands out as a clear leader. With a strong brand and results, Versatile is innovating in the lending space to connect lenders, businesses, and consumers with seamless financial solutions. Our culture celebrates quick learners and problem solvers eager to drive change.
The Role :
Versatile is looking to add a Manager of Customer Support, who possesses the skills and desire to lead and develop a team of highly skilled Customer Support Reps. This role blends a solid understanding of Versatile’s product and offerings with a metric-driven approach to identify the most efficient support routes for your team to take when resolving customer issues. This role also operates with a heavy focus on leveling-up the members of the Support Team through identifying each of their strengths and desires, and putting them in positions to maximize their contributions.
Your Skillset :
What You’ll Do :
Team Leadership and Development :
Customer Interaction and Issue Resolution :
Process and Performance Improvement :
Cross-Functional Collaboration :
Customer Advocacy :
Technology and Knowledge Management :
What You’ve Done & Who You Are :
At Versatile Credit, we strive for a diverse and inclusive workforce, and are committed to providing Equal Employment Opportunity to all applicants and employees. We have worked to create a culture that promotes new and diverse viewpoints, as well as open collaboration at all levels of our organization. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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