Mac L1 Support Technician Job at Milestone Technologies, Inc., Seattle, WA

OHpNK0NWU3BBNTIzZm9NaGh3S1dnaXM4Nnc9PQ==
  • Milestone Technologies, Inc.
  • Seattle, WA

Job Description

L1 Support Technician

12 month W2 Contract (No C2C/No Visa Sponsorship/No Student Sponsorship)

Onsite daily in Seattle, WA

The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments.

The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that.

What you’ll do:

You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.

Responsibilities:

  • Coordinate sending and receiving IT equipment via our vendors
  • Troubleshoot and resolve software issues for Mac and PC
  • Know when to escalate complex issues
  • Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more
  • Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
  • Troubleshoot basic network issues (DNS, VPN, and WiFi)
  • Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs.

Requirements:

  • Strong Apple support experience
  • JAMF MDM experience
  • Desire to learn new technologies and skills
  • Ability to handle support tickets in line with SLAs
  • Bonus points: Zoom Room configuration experience
  • Experience supporting large meeting AV needs

Compensation :

The estimated pay range for this position is USD $30.00/Hr - USD $35.00/Hr and is a Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Benefits :

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

Job Tags

Contract work, Remote work, Visa sponsorship,

Similar Jobs

Zaddy Solutions

Financial Analyst Job at Zaddy Solutions

 ...Zaddy Solutions is performing this search on behalf of a client in Phoenix, AZ. Financial Analyst, Strategic Decision Support & Financial Reporting Location: Phoenix, AZ (Hybrid) What You'll Do: This role is a dynamic blend of strategic financial analysis... 

KellyMitchell Group

Desktop/Endpoint Engineer Job at KellyMitchell Group

 ...iPad, iPhone, etc.) Ensure consistent security and configuration policies across all devices Troubleshoot deployment issues and software distribution challenges Desired Skills/Experience: ~2+ years of professional working experience ~ Windows, macOS, and iOS... 

Ultimate Staffing

Data Entry Clerk Job at Ultimate Staffing

Job Title: Data Entry Clerk Location: Pasadena, CA Job Type: Full-Time / Part-Time / Temporary (customizable) Industry: [Adjust to fit - e.g., Healthcare, Finance, Retail, Education, etc.] Job Summary: We are seeking a detail-oriented and organized... 

Amerit Consulting

Medicare Enrollment Coordinator Job at Amerit Consulting

 ...OVERVIEW : Our client, a provider of Health, Dental, Vision, Medicaid, and Medicare Healthcare service plans in the state of California...  ...required prior to start. Must have Ethernet connection for remote work equipment provided. RESPONSIBILITIES: Answer and... 

TekWissen ®

Accessories Designer Job at TekWissen ®

 ...leader/team as well as key cross-functional partners; discuss key trends and market awareness in both digital deck format as well as in person product reviews. Implement processes to understand/anticipate the needs of the customer in order to exceed customer expectations...