Live Chat Agent Job at Wyandotte Municipal Services, Remote

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  • Wyandotte Municipal Services
  • Remote

Job Description

We are seeking a friendly, proactive, and customer-focused Remote Live Chat Agent to join our team. In this role, you will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive experience through live chat communication.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat.
  • Assist customers with product information, order status, troubleshooting, and other support needs.
  • Resolve customer issues efficiently and escalate complex problems to the appropriate department.
  • Maintain a high level of product knowledge to provide accurate information.
  • Document customer interactions accurately in the CRM system.
  • Follow company policies and procedures during customer interactions.
  • Identify opportunities to improve the customer experience and suggest solutions.
  • Manage multiple chats simultaneously while maintaining quality service.

Requirements:

  • Proven experience in customer service, preferably in a live chat or similar online support role.
  • Excellent written communication skills with a friendly and professional tone.
  • Strong problem-solving skills and the ability to handle challenging situations calmly.
  • Self-motivated with the ability to work independently in a remote setting.
  • Comfortable using live chat software, CRM tools, and other digital communication platforms.
  • Reliable internet connection and a quiet workspace.

Preferred Qualifications:

  • Previous experience in the [industry-specific, e.g., e-commerce, tech, healthcare] sector.
  • Multilingual abilities are a plus.
  • Ability to work flexible hours, including evenings and weekends.

Benefits:

  • Competitive salary
  • Flexible work schedule
  • Opportunities for growth and development
  • Supportive remote work environment

Job Tags

Flexible hours, Afternoon shift,

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