Job Description

About Gray Dawes Travel

Gray Dawes Travel is a leading, international company where innovation meets personal service. As one of the fastest growing Travel Management Companies in the world, we help businesses travel smarter, more efficiently, and more sustainably. But we go beyond that – we become an extension of our clients, where their success is our success.

With offices in the United States, the United Kingdom, Netherlands and Australia, we’re a global player with a local, personal touch. Working at Gray Dawes Travel means thinking ahead, innovating, and building sustainable solutions for the travel industry. We invest not just in technology and service – but above all in people. Your ambition, growth, and success are at the heart of everything we do.

About the Role

We are seeking a motivated and experienced Leisure Travel Operations Supervisor to lead our team of Leisure Travel Agents in our Coral Gables office. This supervisory role is key to supporting both day-to-day operations and long-term growth of the leisure travel business. This role will lead by example to develop strong multi-level relationships throughout the organization. The ideal candidate is bilingual, proficient in Sabre GDS, has Travel Agency experience and is enthusiastic about collaborating with sales and marketing to enhance service offerings and client satisfaction.

Key Responsibilities

Team Leadership & Development:

• Supervise and mentor a team of Leisure and Group Travel Agents
• Support career growth through coaching and development
• Conduct annual performance reviews
• Oversee daily attendance, manage time clocks, and approve overtime and time off requests
• Maintain and update the team’s time-off calendar
• Assist with reservations as needed

Operational Oversight:

• Monitor and manage shared email inboxes to ensure timely responses
• Provide support in ticketing and Q monitoring using Sabre GDS when necessary
• Ensure compliance with internal processes and quality standards

Collaboration & Strategy:

• Work closely with Sales and Marketing teams to drive business development
• Identify opportunities for growth in the leisure travel sector
• Contribute to strategic planning and process improvements

Administrative Duties:

• Coordinate with HR to ensure accurate commission reporting and payments for agents.
• Liaise with finance on commission reports and ensure timely submissions

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