IT Software Technician
Pella, Iowa
JOB SUMMARY:
As an IT Software Technician with Pella Corporation, you’ll be responsible for the technical support of end users, first line troubleshooting of issues, and developing and following standard work documents for repeatable issues. Providing a high level of customer service is of the upmost importance in this role.
ESSENTIAL RESPONSIBILITIES:
Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.
Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage.
QUALIFICATIONS:
Education and/or Experience: Two-year degree in a computer related field or equivalent experience.
Responsibilities: Support internal IT-based support systems. Can include, but not limited to ITSM, PPM, Orion. Support includes a basic understanding of the applications, ability to apply system upgrades and basic report writing.
Technical / functional skills:
Basic understanding of one or more of the following:
Travel expected: 5-10% of time
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