Job Description

We are seeking a skilled End User Computer Support Technician to join our team onsite in Somerset, New Jersey. In this role, you will provide essential technical support services to ensure smooth operations for end users. This position involves troubleshooting, resolving incidents, managing inventory, and performing various technical and logistical tasks.

Client: Banking

Employment Type : contract for 6 months with high possibility of extension

Location: Onsite in Somerset, New Jersey

Training: 8:00 AM - 5:00 PM for the first week

Post-Training Shift: 11:00 AM - 8:00 PM Monday to Friday or Tuesday to Saturday

Qualifications

• 1-2 yrs of Prior experience in end-user technical support or related roles is preferred.
• 1+ yrs of Prior experience working in a warehouse
• Ability to perform physical tasks, including lifting up to 40-50 pounds.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.

Key Responsibilities • Respond to and resolve Workspace Incidents and IMAC (Install, Move, Add, Change) requests. • Manage inventory levels at designated Hub locations. • Perform imaging, asset tagging, and shipping/receiving activities, including pick, pack, and ship tasks. • Handle warehouse-related activities and lift up to 40-50 pounds as required. • Utilize company provided tools, including a laptop and other resources, to deliver services effectively.

Requirements • Adhere to all security practices and Code of Conduct while on-site. • Maintain professional and industry-standard attire and behavior. • Carry proper identification as a representative of the Reseller at all times. • Respond to emails and phone calls promptly during business hours using a mobile device. • Ensure a safe work environment; failure to provide this may affect performance obligations.

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