Job Description

Are you a tech-savvy professional with exceptional organizational skills and a passion for information technology? This role offers the opportunity to provide vital administrative and technical support to a highly collaborative IT department. If you thrive in a fast-paced which blends technology, organization, and people skills, and enjoy creating solutions that make a difference, we’d love to hear from you!

Key Responsibilities:

• Serve as the backbone of the IT team, ensuring smooth operations and stellar service.
• Manage IT administrative tasks such as preparing team reports, maintaining meeting agendas, and documenting technical procedures.
• Coordinate equipment preparation and distribution within the office and support vendor relationships.
• Organize project timelines, gathering software requirements from users, and assisting with new application testing.
• Deliver user-friendly training sessions, and create "how-to" guides, quick reference materials, and other IT documentation.
• Handle incoming technical support requests with professionalism and excellent customer service.
• Assist with IT audits, including report preparation and reminders, while maintaining confidentiality.

Why You’ll Love Working Here:

• A leadership team that values and invests in its employees.
• A vibrant, award-winning culture built on collaboration and innovation.
• Fully covered medical, dental, and vision insurance, plus a paid cell phone and service plan.
• A modern hybrid work model: three days in a stunning, newly renovated office space with a fully stocked kitchen and casual dress code.
• Paid commute benefits and ongoing professional development opportunities.

What We’re Looking For:

• Experienced. You bring at least 2-3 years of IT support experience, ideally in professional services or a nonprofit setting.
• Tech-savvy. You’re proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and have a basic understanding of project management.
• Highly organized. You excel at managing multiple priorities, meeting deadlines, and maintaining meticulous attention to detail.
• Strong communicator. You can explain technical concepts in a clear, user-friendly way while confidently engaging in advanced technical discussions.
• Team player. You thrive in a collaborative environment but can also take charge of independent tasks with confidence and efficiency.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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