Senior Insurance Service Professional – The Hanover Insurance Group
Full-time opportunity. Must be able to work a hybrid role in Detroit, MI.
What's in it For You?
Career Development: Average 4-6 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship
Pay Rate: $23.00-25.00/hour; Salary increases at point of conversion to The Hanover.
Schedule: Team members work scheduled shift Monday through Friday and a rotating Saturday (9:00 AM to 5:00 PM).
Benefits: Yes, TPI offers major medical insurance, dental, vision and 401k.
Job summary:
As a member of the Customer Service Center team, you will work with independent insurance agents and their customers to create an outstanding service experience. By joining the team, you can expect to take part in a comprehensive training program that will prepare you for success. You will learn our client's service philosophy and receive system and skills training that will position you for career growth within the Personal Lines organization.
This role is responsible for providing consultative service to customers while also educating and offering personal lines P&C products in order to ensure the customer’s insurance protection. Successful candidates MUST have an active Property and Casualty license or PL (Personal Lines) Producer License. Also, candidates must have the ability to perform multiple tasks, including answering simple to complex customer inquiries, effectively resolving escalated and/or complicated customer concerns, process policy and billing changes, research and communicate underwriting guidelines and coverage requirements to agents and insureds.
What you'll be doing:
What you need to have :
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