Job Description

Job Summary:

To support Proterial America’s (PRA) mission is to make the best quality available to everyone by striving for the highest standards in our original technologies, products, processes, and people. We will bring new levels of value to customers all around the world. The Inside Sales Representative provides key administrative and customer support within the sales organization. This role will be managing order documentation, preparing and tracking quotations, and following up on customer inquiries and accounts. The Inside Sales Representative ensures timely and accurate processing of sales information, supports communication between internal departments and customers, and assists in coordinating activities that contribute to the division’s overall sales objectives.

Essential Job Functions:

• Provides administrative and operational support to the sales teams, ensuring timely and accurate handling of customer requests, quotations, and orders.
• Prepares, reviews, and processes customer quotes and sales documentation in coordination with Sales Engineers and Account Managers.
• Follows up on open quotations and pending orders to ensure prompt responses and customer satisfaction.
• Maintains accurate customer records, pricing information, and sales data within internal systems (i.e., CRM, ERP, SAP, and HubSpot).
• Tracks orders from receipt through delivery, coordinating with production, logistics, and quality teams to ensure on-time fulfillment.
• Communicates proactively with customers regarding order status, shipment details, and product availability.
• Assists in compiling sales reports, forecasts, and performance metrics for management review.
• Supports coordination of sample requests, product specifications, and documentation required for new business opportunities.
• Collaborates with internal departments (engineering, operations, finance) to ensure alignment on pricing, lead times, and technical requirements.
• Responds to customer inquiries regarding pricing, availability, and delivery schedules in a professional and timely manner.
• Assists in the creation and maintenance of marketing and sales materials, including product data sheets and price lists.
• Identifies opportunities to improve internal processes for quote generation, order handling, and customer communication.
• Assists outside sales team on customer calls
• Provides backup support to the broader sales team during peak workload periods, absences, or special projects.
• Backlog and forecasts from customers need to be updated regularly to provide visibility and avoid incorrect backlog
• Inventory adjustments when quarterly price changes are made and sending forms to PRL (with salesman review/approval)
• Help with Customer inquiries and loading in portals (i.e.- Conflict Mineral, REACH, certificates etc.)

Experience & Education:

• Bachelor’s degree in business administration, Marketing, or a related field (preferred).
• Minimum 2–4 years of experience in a sales support, customer service, or administrative role within a manufacturing or industrial environment (automotive industry preferred).
• Experience working with technical or engineered products, preferably in magnets, materials, or components industries.
• Experience working in LinkedIn and other platforms for demand creation to generate new business
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience with ERP or CRM systems, SAP, and managing/running reports within HubSpot (preferred).

Knowledge, Skills & Abilities (KSAs):

• Knowledge of business/management principles, including strategic planning, change management and leadership techniques
• Strong organizational and time-management skills with the ability to handle multiple priorities and meet deadlines.
• Excellent written and verbal communication skills for effective interaction with internal teams and customers.
• High attention to detail and accuracy in processing orders, quotes, and documentation.
• Ability to work both independently and collaboratively within a team environment.
• Ability to communicate effectively and routinely at the executive level; demonstrated enterprise thinking and influence across functional boundaries, organizational levels, and with external partners
• Working knowledge of sales processes, order management, and administrative support functions.
• Analytical skills to interpret sales data, track trends, and identify opportunities for improvement.
• Proactive problem-solving skills and ability to use sound judgment when addressing customer or internal issues.
• Familiarity with manufacturing operations (automotive industry) and supply chain coordination (preferred)

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