Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...30 pm Pay: $65,000.00 - $80,000.00 per year (commensurate with experience) Benefits: ~401(k)~401(k) matching ~ Health insurance Up to $1,000 monthly applied to medical insurance ~ Life insurance ~ Paid time off Responsibilities: Evaluate...
...individual compliance with protocols Identify risks Strict personal adherence to Company policies, security standards, and operational protocols Monitor, document and enforce procedural rules and regulations Patrol, secure and inspect facilities; internal and...
...on for more details on the role and about us. Job Title: Call center Executive Location: Boston, MA. What is this role about... ...customers seeking home renovations with exceptional experiences and compelling information. With our world-class training program...
...routine maintenance checks to identify issues and prevent future breakdowns. Replace door springs, optimize garage door performance, install and fix broken hardware, program remotes, install new openers, and have the ability to fix or adjust any other component of a...
...THE ROLE: Financial Analyst What Youll Do We are seeking a detail-oriented Internal Financial Analyst to join our retail company... ...(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business...