Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Job Title: Warehouse Worker Location: St. Louis, MO 63132 Pay: $17.00/hour Schedule: MondayFriday, 6:00 AM3:00 PM (1-hour lunch) Overview We are looking for a reliable and motivated Warehouse Worker to assist with the daily operations of our flooring materials...
Job Title Retail Center Manager - Bryan, TX Reports to: Director of Operations Company Overview Woodson Lumber is a leading distributor and retailer of specialty building materials and lumber products, operating multiple branches across central Texas. We...
...to these questions, Bay Area Legal Services may be the workplace for you! Bay Area Legal Services is seeking to fill a full-time Staff Attorney position for its Volunteer Lawyers Program. This position involves the delivery of a full range of high-quality legal...
...and alerts. Ability to perform in-campaign analytics to measure and improve marketing performance. Proficiency with R, Python, SAS, SQL, and data visualization in Excel and PowerPoint. Must be available to work regular business hours aligned with the Eastern Time...
...Join our team as a Night Shift CNA! At Luther Oaks, you will start a satisfying career in a faith-based, mission driven organization where our team members are supported and called to serve. Luther Oaks has a culture that promotes growth and recognition and invests...