POSITION:
The HVAC/Plumbing Commercial Service Maintenance Sales Representative generates new business opportunities and maintains long-term customer relationships within the HVAC and plumbing sectors. This position requires a proactive, self-directed individual who excels in prospecting, qualifying, and closing sales for HVAC and plumbing systems preventive maintenance agreements. The role involves identifying and cultivating leads through cold calling, networking, attending industry events, and preparing and presenting proposals.
KEY RESPONSIBILITIES:
Sales and Business Development
Customer Relationship Management
Sales Process Management
Problem Solving and Adaptability
Personal Development and Learning
REQUIRED SKILLS AND ABILITIES:
· Sales Experience: Proven track record in cold calling, lead generation, and closing sales. Experience in HVAC, plumbing, or related service industries is considered highly beneficial.
· Relationship Building: Ability to quickly establish trust and develop long-term relationships with customers, business executives, and stakeholders.
· Presentation Skills: Strong ability to present and sell the value of HVAC and plumbing service maintenance agreements clearly, persuasively, and professionally.
· Communication: Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization and with potential clients.
· Problem-Solving: Creative and intelligent problem solver, capable of managing challenges and resolving conflicts to strengthen relationships.
· Time Management & Organization: Ability to manage a high volume of suspects, prospects, and leads at various stages of the sales process while staying organized and efficient.
· Adaptability: Flexible and able to easily adapt to various customer needs and changing situations.
· Conflict Resolution: Strong skills in conflict management, with the ability to turn challenges into opportunities for relationship building.
· Collaboration: Ability to work as part of a team, sharing leads and handing off non-service maintenance opportunities to the account management team.
· Customer Focus: Passionate about delivering exceptional service and value to customers, ensuring customer satisfaction and long-term loyalty.
· Coachable & Trainable: Must demonstrate the ability to actively learn, embrace feedback, and consistently improve through successes and challenges.
· Self-motivation: Must possess the discipline to work independently, manage personal workload effectively, and maintain focus without the need for constant supervision.
· Valid driver’s license and insurable driving record.
· Eagerness to learn and grow within the division.
PHYSICAL DEMANDS:
· Ladder Use : Climbing step ladders and extension ladders to access rooftops and HVAC equipment.
· Carrying Equipment : Transporting tool bags and necessary equipment to perform site surveys and inspections.
· Accessing Job Sites : Ability to navigate construction job sites, including climbing and working at heights.
· Lifting : Lifting objects up to 40 pounds.
· Driving : Using a reliable personal vehicle for site visits and customer meetings.
· On-Site Work : Frequent visits to customer sites, including industrial and commercial facilities.
· Outdoor Conditions : Performing tasks in various weather and environmental conditions.
EDUCATION AND EXPERIENCE:
Education:
· College degree in a related field (preferred) or equivalent work experience.
· Associate's degree, trade certification, or relevant training is also acceptable.
Experience:
· 2-5 years of progressive field HVAC and service sales experience is beneficial but not required.
· Proven track record in business-to-business sales, including cold calling, lead generation, and closing deals.
· Experience in HVAC, construction, mechanical, plumbing, or service industries is highly preferred.
Familiarity with commercial and industrial HVAC systems, including maintenance and equipment upgrades, is preferred but not required.
· Plumbing knowledge and experience are desired.
· Experience with CRM tools and managing a sales pipeline (preferred).
· Strong technical knowledge of HVAC, plumbing, energy/sustainability services, or related mechanical system are preferred but not required.
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