Job Description

Who We Are

In2America is a Professional Employer Organization (PEO) in the US that provides clients with PEO, Employer of Record (EOR) and Agent of Record (AOR) employment solutions. In2America specialize in helping founder-led international businesses launch or scale in the US with no headcount minimums through our uniquely flexible employee leasing model and strong partner network. We handle payroll and taxes, compliance, HR, insurance and employee benefits for our clients, so they can stay focused on growth. We manage over $7 million in employment-related costs across our PEO, EOR and AOR solutions annually and are growing every month.

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Who You Are

The In2America Human Resources Associate (HRA) is the first point of contact for our growing client list and their employees. We pride ourselves on being a true extension of our client and strive to support in a consistent and personalized way by truly getting to know our client’s businesses. The HRA sits within our Operations team, and our client contacts and their employees can call on our team for all things related to HR, benefits, payroll and more.

Our Operations team is passionate and enthusiastic, and handles projects that contribute to our client’s employee value proposition such as benefits open enrollment, employee handbook and policy creation, onboarding and HRIS management through a collaborative, effective and rewarding team environment.

The HRA provides broad experience and exposure in areas such as benefits, payroll, compliance, employment law, employee relations, technology, implementations and much more.

What You’ll Do

HR

• Function as the initial point of contact for inquiries from client contacts and employees via telephone, email or chat.
• Field and resolve all relevant client contact and employee inquiries.
• Assist employees with HR, benefits and policy-related questions.
• Guide employees in accessing tools and resources on the HRIS.
• Escalate matters internally as needed, including but not limited to matters of employee relations, employee complaints, and termination guidance.
• Provide insight and guidance to client contacts and employees regarding employee handbook and policy inquiries.
• Create, improve or migrate employee handbook, state addendums and policies for clients and assist with discovery process to understand requirements.
• Conduct regular satisfaction surveys of client contacts and employees.
• Support internal recognition programs and initiatives as needed.

Compliance & On/Offboarding

• Handle employee on and offboarding where applicable according to standard operating procedures, including I9 verification.
• Process extensions on behalf of clients temporary staffing workforce, including contract administration, reporting and tracking.
• Ensure that timesheets from non-exempt employees and temporary contractors are completed, submitted, and approved on time.
• Conduct regular audits on employment related documentation to ensure governance with internal processes or compliance with labor laws and regulations.
• Respond to various governmental agency inquiries and escalate matters accordingly.
• Configure the HRIS for new client onboarding and ongoing management.
• Assist in the implementation of new client wins.

Benefits Administration

• Provide insight and guidance to client contacts and employees regarding benefit plan documents.
• Support with communications, certificates of insurance and other client requests.
• Assist with benefit enrollment processes.
• Handle basic inquiries about 401k enrollment and changes.

Payroll Coordination

• Assist clients and employees with basic payroll related questions and escalate to payroll team if necessary.
• Handle basic inquiries about direct deposit, pay history, updating W4 information and W2 retrieval.

Other

• Participate in building library of templates, forms, FAQs, standard email responses, and process and procedures that increase efficiency and service quality for our clients.
• Any other duties that may reasonably be expected to be performed within the Operations team, as and when required.

What You’ll Bring

• BA or BS degree preferred.
• Experience in HR, administration, or benefits preferred.
• Experience in fast paced client service-led environment.
• Excellent written and verbal communication skills.
• Effective in stakeholder management skills.
• Problem solving orientation, focused on solutions.
• Team player, results-focused, strong work ethic.
• High ethical standards.

What We Offer

• Medical, Dental, and Vision insurance plan options.
• 401(k) with company match of 100% of the first 4%.
• Life and AD&D insurance.
• Competitive discretionary bonus scheme linked to personal objectives and company performance.
• 22 days annual vacation PTO and 11 Paid Holidays.
• Role can be performed remotely, though we prefer candidates who can work a hybrid schedule in Austin.

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