Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school diploma, GED, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations

About Company: Our Compensation Philosophy We understand that living is not getting any cheaper. So, in addition to paying our team well, we proactively seek out various forms of "compensation" to offer our employees. We also operate with the principle that a team who feels valued, receives recognition for a job well done, gives back to their community, and is working in a positive culture is every bit as important as a good wage. So, we strive daily to create and nurture a positive and healthy work culture.

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