Job Description

Hospitality Associate

Location: San Francisco, CA

Pay Rate: $24.60/hour

Job Type: Full-time 7:30am - 4:30pm

Job Summary

The Hospitality Associate will partner with the client’s Executive Concierge team, Space Management, and employees to ensure seamless delivery of catering services and support for high-level partner and client meetings. This role requires strong organizational skills, attention to detail, and the ability to provide excellent service in a fast-paced professional environment.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Meeting & Event Coordination (35% | Daily): Capture and report customer interactions, including IT, facilities, meeting support, and catering needs.
• Room Management (15% | Daily): Oversee large meeting rooms, verify occupancy, reclaim unused space, and meet with clients to confirm logistics.
• Event Logistics (20% | Daily): Issue Special Event Forms (SEFs), coordinate catering requirements, and conduct walk-throughs of meeting spaces.
• Reporting (5% | Daily): Run daily setup worksheets, create weekly event sheets, and produce monthly room usage reports.
• Client Engagement (10% | Daily): Check in with clients before events to confirm needs are met and adjust on-site requirements as necessary.
• Team Collaboration (5% | Weekly): Participate in weekly event meetings, sharing upcoming schedules and updates with staff.
• Training (1.5% | Weekly): Complete required classes, certifications, and ongoing professional development.
• Policy & Safety Compliance (8.5% | Daily): Adhere to client and Forrest Solutions policies, procedures, and safety guidelines.

Position Requirements

• 2–3 years’ experience in hospitality, event planning, or a service-related industry (hotel/restaurant background preferred).
• Strong technical proficiency with Microsoft Office Suite, Google Docs, and audio/visual equipment.
• Ability to stand for extended periods and work in a fast-paced environment.
• Professional demeanor and polished appearance.
• Strong interpersonal and communication skills, with the ability to work effectively with professionals at all levels.

Competencies

• Client-first mindset with exceptional service orientation.
• Detail-oriented, accurate, and able to multitask under shifting priorities.
• Strong decision-making skills within role scope.
• Effective under deadlines and pressure.
• Excellent verbal and written communication skills.
• Adaptable, flexible, and proactive in problem solving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

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