Help Desk Technician Job at Golden Technology, Saint Louis, MO

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  • Golden Technology
  • Saint Louis, MO

Job Description

Ready to step up and make an impact as a Level 3 Help Desk pro?

🚀 Now Hiring: Level 3 Help Desk Technician

📍 Location: St. Louis, Missouri

🕒 Type: On-site

Are you an experienced IT professional ready to tackle advanced technical challenges? Our client is seeking a Level 3 Help Desk Technician to join their dynamic team and serve as the go-to expert for complex IT issues.

As a Level 3 Technician, you’ll play a key role in maintaining, securing, and optimizing critical systems, while mentoring junior staff and shaping future IT strategies.

💼 What You’ll Do:

  • Provide advanced troubleshooting for escalated IT support issues across hardware, software, and networks
  • Maintain and optimize servers, virtual environments, cloud systems, and endpoints
  • Implement and manage cybersecurity protocols to safeguard infrastructure
  • Analyze logs and diagnostics to detect trends and prevent issues before they escalate
  • Deploy new IT solutions, including system upgrades, cloud migrations, and hardware rollouts
  • Collaborate with vendors and external support teams to resolve complex issues
  • Document best practices, procedures, and resolution steps to improve support efficiency
  • Stay on top of emerging IT trends and recommend improvements to tools and processes

🛠️ What You Bring:

  • 5+ years in IT support roles, with 2+ years at Level 3 or Senior Technician level
  • Strong knowledge of:
  • Windows Server , Linux , Active Directory , Office 365
  • VMware , Hyper-V , and cloud platforms like AWS, Azure, or GCP
  • Networking protocols , VPNs , firewalls , and DNS
  • Proficiency with ticketing systems, remote support tools, and asset management platforms
  • Excellent problem-solving and diagnostic skills
  • Effective communication skills—especially when translating technical issues for non-technical users
  • Ability to multitask and thrive in a fast-paced, high-pressure environment

✅ Preferred Qualifications:

  • Bachelor’s degree in IT, Computer Science, or a related field
  • Industry certifications such as CompTIA A+ , Network+ , Security+ , or Microsoft Certified: Azure Fundamentals

Apply now or connect with us to learn more!

Job Tags

Immediate start, Remote job,

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