Job Overview
Helix Traffic Solutions is seeking a proactive and customer-oriented Helpdesk Support Technician to join our growing IT team. In this hybrid role, you will provide Tier 1 technical support for our internal users, assist with device and system deployment, and support daily IT operations across a dynamic and evolving environment. This position will serve as a front-line contact for technical issues, with a primary focus on Office 365, mobility, printers, password resets, laptop deployments, and user onboarding/offboarding.
This role also supports a hybrid workforce, including approximately 30 local users, and will occasionally include executive-level support. With our ongoing acquisition-based growth model, standardization is prioritized, but acclimating to divisional differences and growing ticket volumes is an evolving challenge you’ll help us manage.
Objectives
Responsibilities and Duties
User Lifecycle Management:
Documentation and Reporting:
Hybrid Work Expectations:
Executive and Local User Support:
Growth and Adaptation:
Qualifications
Technical Skills:
Experience:
Soft Skills:
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