Job Description

Candidates from South Jordan UT only!

Job Title : IT Helpdesk support

Work Location: 680 West 10000 South South Jordan UT 84095

Duration: 12 months contract

Pay rate : $21/hr. on W2 (No Benifits)

Responsibilities:

• Responsible for high quality end-user technical support, related to enterprise software and hardware
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.
• While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
• The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.

Qualifications:

• Excellent customer service skills required

• Excellent communication skills required

• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment

• Preferred work experience in technical support role but not required

• Required Education: High school diploma or GED with relevant work experience

• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly

• Self motivated and ability to work on own initiative in a high pressure environment

• Willing to work variable shifts including evenings, weekends and public holidays

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