Help Desk Support (Bilingual - Spanish) Job at ATC, Conyers, GA

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  • ATC
  • Conyers, GA

Job Description

Help Desk Support (Bilingual - Spanish)

Conyers, GA

Hourly Pay: $22/hour on a 1099 basis

Job Description:

MUST be Bilingual, Spanish/English

• Provides technical assistance to both internal and external customers for tier one issues.

• This position requires handling a high volume of calls in a call center environment focused on customer service.

• Internal customer support involves troubleshooting hardware, software, and connectivity issues.

• The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

• External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses.

• The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.

• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED

• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

• MUST be Bilingual, Spanish/English

Preferred Qualifications

• 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

• Knowledge of Apple iOS

Job Tags

Hourly pay,

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