Help Desk Analyst Job at Mastech Digital, New Castle, PA

L0RFMUMxK25CSit6Y29FbGd3Q1ZnaXcwN2c9PQ==
  • Mastech Digital
  • New Castle, PA

Job Description

Title: Help Desk Analyst

Duration: 12 Months +

Location: New Castle , DE

(ONLY W2)

Job Description:

Required Skills

  • Application Help Desk experience
  • Problem-solving & Analytical skills.
  • Customer service experience.
  • Excellent communication skills, written and verbal.

Preferred Skills

  • Exposure to Microsoft products like Word, Excel, etc.
  • Preference will be given to local candidates

Responsibilities

This is an application-related Helpdesk position and not a computer hardware, software, or networking-related help desk position. Candidates will be trained on Microsoft custom-built applications & will have to provide helpdesk support for these applications. Candidates will have to work through the helpdesk tickets assigned to them towards resolution by understanding the issue and working towards a resolution. Preferred candidates are those who have exposure to help desk tools, documentation, escalation process & troubleshooting. This position will also involve minimal testing.

Job Tags

Local area,

Similar Jobs

TECfusions

Electrical Engineer Job at TECfusions

 ...Electrical Engineer Mission Critical Projects Location: Clearwater, Florida Company Overview TECfusions is the fusion of Technology, Environmental Protection, and Community support. We address complex infrastructure challenges including hyperscale capacity... 

Midland Tool & Supply

Outside Sales Representative Job at Midland Tool & Supply

 ...the worlds largest contractors, industrial plants and factories, to local mechanical, electrical and steel erection. The Outside Sales Specialist Position: To assist its growing business, Midland Tool is seeking to hire an Outside Sales Specialist that will... 

Konami Digital Entertainment

Organized Play Assistant (Full-Time Temp) Job at Konami Digital Entertainment

POSITION SUMMARY: An individual contributor that supports the Card Business Organized Play (OP) team, coordinating shipping, logistics and tournament support for all Card Business OP. RESPONSIBILITIES: Assist with responding to Zendesk tickets and assigning/delegating...

Garner Health

Remote Customer Experience Associate Job at Garner Health

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, weve developed a revolutionary approach to evaluating doctor performance and a unique incentive model thats reshaping the healthcare economy to ensure everyone...

Doug Parr Homes

Director of Sales & Marketing - (Homebuilder experience required) Job at Doug Parr Homes

Doug Parr Homes is currently looking for a Director of Sales and Marketing. We are a Christian based, family-oriented company looking for a great team player with a terrific work ethic. Come join our growing team! We are expanding in other areas of the DFW market as well...