Help Desk Analyst Job at Mastech Digital, New Castle, PA

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  • Mastech Digital
  • New Castle, PA

Job Description

Title: Help Desk Analyst

Duration: 12 Months +

Location: New Castle , DE

(ONLY W2)

Job Description:

Required Skills

  • Application Help Desk experience
  • Problem-solving & Analytical skills.
  • Customer service experience.
  • Excellent communication skills, written and verbal.

Preferred Skills

  • Exposure to Microsoft products like Word, Excel, etc.
  • Preference will be given to local candidates

Responsibilities

This is an application-related Helpdesk position and not a computer hardware, software, or networking-related help desk position. Candidates will be trained on Microsoft custom-built applications & will have to provide helpdesk support for these applications. Candidates will have to work through the helpdesk tickets assigned to them towards resolution by understanding the issue and working towards a resolution. Preferred candidates are those who have exposure to help desk tools, documentation, escalation process & troubleshooting. This position will also involve minimal testing.

Job Tags

Local area,

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