Job Description

Front Desk / Patient Intake Coordinator

Location: Jamaica, NY

Schedule: Monday–Friday | 9:00 AM – 5:00 PM

Employment Type: Full-Time | Onsite

Overview

We are seeking a detail-oriented and patient-focused Front Desk / Patient Intake Coordinator to support daily operations in a fast-paced healthcare environment. This role serves as the first point of contact for patients and plays a critical role in intake accuracy, scheduling efficiency, insurance verification, and medical records management. The ideal candidate is organized, professional, and comfortable juggling administrative tasks while delivering exceptional patient service.

Key Responsibilities

Patient Intake & Front Desk Support

• Greet patients warmly, manage sign-in, and ensure a positive front-desk experience
• Assist satisfied patients with completing Google reviews prior to departure
• Serve as a consistent point of contact for patient questions and office coordination

Scheduling & Appointment Management

• Schedule, confirm, and manage patient appointments
• Send SMS appointment reminders and proactively contact patients running late or missing appointments to reschedule
• Maintain accurate scheduling records to support provider workflows

Insurance Verification & Financial Processing

• Verify insurance coverage prior to scheduling new patients
• Create and maintain patient charts in the EMR system
• Collect co-payments during check-in and check-out

Documentation & Intake Processing

• Complete new patient intake by scanning IDs and insurance cards (front and back)
• Secure and document claim numbers, adjuster details, and attorney information for No-Fault and Workers’ Compensation cases
• Ensure all required documentation is complete prior to visits

Medical Records & Compliance

• Organize and maintain accurate medical records in compliance with HIPAA standards
• Prioritize record requests for in-house attorneys and internal stakeholders

Administrative & Communication Support

• Monitor and respond to office emails throughout the day
• Manage incoming e-faxes and route documents to appropriate departments
• Maintain referral and diagnostic imaging logs (MRIs/X-rays)
• Follow up on missing documentation such as police reports, insurance cards, or claim numbers

Required Qualifications

• Experience with No-Fault (NF) and Workers’ Compensation (WC) documentation, including WCB numbers and legal/attorney referrals
• Proficiency using EMR systems for document uploads and call logs
• Excellent phone etiquette and comfort handling multiple phone lines
• Strong organizational skills with the ability to manage competing priorities
• High level of professionalism and attention to detail

Language Requirement

• Spanish required

Why Join Us

This role offers the opportunity to be a vital part of a patient-centered healthcare team where organization, communication, and attention to detail truly matter. You’ll work in a collaborative, onsite environment with consistent hours and clear expectations, making a direct impact on patient experience and day-to-day operations. If you enjoy being the central point that keeps an office running smoothly, this is a great opportunity to grow your healthcare career!

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