Front Desk Receptionist Job at Femwell Group Health, Miami, FL

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  • Femwell Group Health
  • Miami, FL

Job Description

We are currently recruiting for a Front Desk Receptionist position at Manella Family Practice.

Job Description: We are seeking a friendly, proactive, and organized individual to join our team as a Front Desk Receptionist. The Front Desk Receptionist plays a crucial role in providing excellent customer service and administrative support to visitors, clients, and employees. The ideal candidate will have strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities

  • Greeting and Assisting Visitors: Welcome visitors, clients, and employees with a warm and friendly demeanor. Direct visitors to the appropriate person or department and provide assistance as needed.
  • Answering and Directing Phone Calls: Manage incoming phone calls, transfer calls to the appropriate individuals, and take messages accurately and promptly. Provide information to callers and assist with inquiries when possible.
  • Managing Reception Area: Maintain a clean and organized reception area, including ensuring that reading materials and amenities are stocked and available for visitors.
  • Scheduling and Managing Appointments: Schedule appointments and meetings for employees and clients using the appropriate scheduling software or tools. Coordinate meeting room bookings and assist with setting up meeting rooms as needed.
  • Handling Mail and Deliveries: Receive and distribute mail, packages, and deliveries to the appropriate recipients. Prepare outgoing mail and packages as needed.
  • Administrative Support: Provide administrative support to various departments as needed, including data entry, filing, and document preparation.
  • Security and Access Control: Monitor access to the premises, ensuring that visitors sign in and follow security protocols. Issue visitor badges as necessary and maintain visitor logs.

Qualifications

  • Minimum 2 years of experience in a Medical Office.
  • Customer service and administrative experience.
  • Bilingual (Spanish) preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively.
  • Proficiency in MS Office applications, including Word, Excel, and Outlook.
  • Professional appearance and demeanor.
  • Ability to remain calm and composed under pressure.
  • Positive attitude and ability to work well within a team-oriented atmosphere.

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