Job Description
Bilingual Field Service Technician (m/f/d)
Permanent position · Full-time · Houston, TX
About KEWAZO
KEWAZO is a high-tech startup revolutionizing construction and maintenance through robotics and AI. We design and deploy cutting-edge lifting robots for construction sites and industrial plants. This position is based out of our U.S. headquarters in Houston, TX , where we are growing our service and deployment team.
We are looking for a Bilingual Field Service Technician to join our Houston-based team. This role is critical to ensuring customer success through field service, maintenance, and technical support. You’ll work closely with our President and Service Manager , as well as collaborate with our engineering team in Munich, Germany.
If you enjoy working with your hands, solving problems, and interacting with customers , this could be a great fit for you - whether you have field service experience or come from a related background like scaffolding, industrial services, or equipment maintenance.
Your Responsibilities
Pilot Projects & Demonstrations
- Plan and execute on-site demonstrations and pilot projects
- Manage logistics, training, and coordination with customers
- Conduct live demonstrations and hands-on training
- Be present during the initial phase of a project to train workers on workflow and ensure a smooth start
- Provide regular follow-ups to support customers and ensure project success
Maintenance & Technical Support
- Perform routine maintenance and repairs on our robotic systems
- Troubleshoot issues remotely via phone and email
- Provide emergency maintenance support, including occasional weekend availability
- Travel to customer sites when needed for on-site troubleshooting and repairs
Internal Fleet Management
- Maintain and service our robotic fleet at the Houston workshop
- Conduct inspections, preventive maintenance, upgrades and updates
Your Profile
- Bilingual (English/Spanish) – required for effective customer communication
- Comfortable in industrial environments – experience with refineries, chemical plants, or industrial maintenance is a plus
- Previous experience in scaffolding is highly preferred – strong understanding of job sites where our system is used
- Legally authorized to work in the U.S. and valid U.S. driver’s license – required for travel to customer sites
- Willing to travel frequently - up to 75% of the time, domestically and occasionally to Canada
- Flexible schedule – work hours vary based on project needs, including occasional weekends
- 2+ years of experience in field service or technical support
- Strong troubleshooting skills – ability to diagnose and resolve issues quickly
- Hands-on mentality – comfortable working with electromechanical systems and willing to get your hands dirty in the workshop
- Excellent communication skills – able to provide clear guidance to customers and collaborate with team members
- Construction experience is a plus – understanding how construction sites operate is beneficial
What We Offer
- Direct impact – your work directly influences customer satisfaction and company growth
- Fair compensation – based on qualifications and experience
- Career growth – opportunities to develop your skills in a fast-growing startup
- International exposure – work with a diverse, global team and gain experience with German engineering
- Collaborative culture – flat hierarchies, strong team spirit, and a supportive work environment
If you have experience in scaffolding, industrial maintenance, or equipment operation and enjoy hands-on work with a mix of travel and customer interaction, we'd love to hear from you!
We look forward to hearing from you!
KEWAZO GmbH | | [email protected]
Contact: Heitor Gartner
Job Tags
Permanent employment, Full time, Remote work, Flexible hours,