Field Service Technician Job at Insight Global, Hopewell, VA

OGpVeUQxdXBBSjIxY29RZ2d3S1NpaTQ5
  • Insight Global
  • Hopewell, VA

Job Description

We are hiring a Field Service Technician for our client in Hopewell, VA. The Field Service Technician is responsible for diagnosing, repairing, and maintaining equipment or systems to ensure optimal performance. This role involves troubleshooting technical issues, performing regular maintenance, and delivering exceptional customer service to ensure client satisfaction. This job is a hybrid position requiring 50-75% travel depending upon customer requests.

Responsibilities:

  • Equipment Maintenance and Repair:
  • Diagnose and troubleshoot issues with industrial packaging equipment.
  • Perform routine maintenance to ensure equipment operates efficiently and meets safety standards.
  • Replace or repair defective parts, components, or systems as needed.
  • Technical Support:
  • Respond to service requests promptly, either on-site or remotely.
  • Provide clear and accurate technical advice to clients or team members.
  • Documentation and Reporting:
  • Maintain detailed records of work performed, including service logs, repair reports, and parts used.
  • Provide feedback on recurring issues and suggest process improvements.
  • Customer Service:
  • Communicate effectively with clients to explain service procedures and timelines.
  • Educate customers on proper equipment usage and preventative maintenance tips.
  • Compliance and Safety:
  • Follow all safety protocols and company guidelines during service operations.
  • Ensure compliance with industry standards, manufacturer specifications, and local regulations.
  • Team Collaboration:
  • Collaborate with other technicians or departments to resolve complex issues.
  • Assist in training junior technicians or apprentices, if applicable.

Requirements:

  • Education: High School Diploma or Technical Certification/Degree in a related field
  • 2+ years of experience in equipment repair, maintenance, or a related technical role
  • Mechanical and electrical aptitude required
  • Proficiency with tools, diagnostic software, and electrical systems
  • Strong problem-solving and troubleshooting abilities
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage time effectively
  • Ability to lift 35+ pounds, stand for extended periods, and work in various environments
  • Comfortable working in confined spaces, heights, or outdoor conditions as needed

Preferred Qualifications:

  • Certification in electrical systems
  • Familiarity with PLC's, relays, mechanical systems
  • Previous experience as a service technician in a related field

Job Tags

Apprenticeship, Local area, Remote work,

Similar Jobs

Charger Logistics Inc.

Shop Administrator Job at Charger Logistics Inc.

 ...positive and professional attitude and communicate effectively and efficiently with customers Manage and track truck and trailer parts inventory and order parts as necessary. Examine and inspect immediately. Requirements Strong computer skills, with intermediate... 

Signature HealthCARE

Speech Language Pathologist (SLP) Job at Signature HealthCARE

 ...person - directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare & Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for three years in a row and Modern... 

C2 Graphics Productivity Solutions

Assistant Creative Director / Copywriter Job at C2 Graphics Productivity Solutions

C2 client, a global leader in high-performance marine and safety equipment, seeks a full-time Assistant Creative Director / Copywriter to join their internal creative team. With a 50+ year legacy of innovation spanning Olympic sailing, the Americas Cup, and cutting-...

Acosta Group

Retail Merchandiser Job at Acosta Group

 ...* is seeking a fun, energetic part-time Merchandiser who enjoys staying active in a fast-paced...  ...reimbursement!+ Paid training and travel time between store visits.+ Health, vision...  ...simple: we help consumer brands succeed in retail. With more than 100 years of experience,... 

BNP Associates, Inc.

Senior Designer - Apron Systems Job at BNP Associates, Inc.

 ...field. Company Overview Founded in 1971, BNP Associates, Inc. is a full-service consulting and engineering firm specializing in airport and warehousing infrastructure projects worldwide. Over its 54+ years of operation, BNP has completed thousands of projects, from...