Job Description

Job Details

Job Location

RANCHO CUCAMONGA, CA

Salary Range

$56,902.00 - $70,628.00 Salary/year

Description

Are you looking for a role where your leadership and technical skills can truly shine? By collaborating with the Service Manager, Field Technicians, and Help Desk, you'll be instrumental in helping our team achieve continued success!

Purpose:  This role supports AIS’s purpose of providing technology that works for our clients and revolutionizes their business while providing service they’ll fall in love with.

Major Goals:

1. Assist Service Manager (SM) in improving both the mechanical and electrical troubleshooting abilities of the field service technicians in addition to coaching and developing technicians.
2. Conducting regular check-in meetings with assigned technicians, providing reports and evaluations to the SM, and ensuring technicians perform proper maintenance on equipment.
3. Ensuring all customer concerns are addressed promptly and effectively, helping to maintain high service standards.

Job Functions:  The Field Service Supervisor is a key leader within our service team. This role involves upholding our values, overseeing technician performance, coaching and developing technicians, and ensuring smooth maintenance and repair operations.

Daily Responsibilities Include:

• Provide weekly updates on any outstanding customer issues.
• Conduct check-in meetings with assigned technicians-this may mean traveling to each technician site as needed.
• Collaborate with the Service Manager to advance technicians' mechanical and electrical troubleshooting skills.
• Deliver timely reports to the Service Manager.
• Perform 1 to 2 monthly inspections on all technicians.
• Ensure all necessary paperwork is completed and submitted.
• Participate in monthly one-on-one meetings to discuss BEI.
• Assist technicians with challenging machines or customer-related issues.
• Carry out daily service tasks as needed, including emergency situations.
• Work with the Service Manager to assess the progress of technicians and support their career and training development.
• Collaborate closely with the Service Manager to meet productivity goals and implement improvements as necessary.
• Perform other duties as assigned.

Qualifications

• Advanced Proficiency : Candidates must possess advanced skills in all areas of the job.
• Task Performance : Must confidently and professionally complete all assigned tasks.
• Technical Training : Candidates should be fully trained on Kyocera, Xerox, and HP products, including knowledge of connectivity. Alternatively, substantial prior field experience may qualify a candidate for this position.
• Professionalism : Always maintain a high level of professionalism; employees will be held to the highest standards in their interactions with peers and clients.
• Leadership : Must lead by example and uphold the organizational culture and core values
• Reporting Duties : The Field Service Supervisor is responsible for providing reports and feedback to the Service Manager regarding Field Service Technicians, including conducting field assessments and evaluations.
• Disciplinary Action : Handle and make recommendations regarding disciplinary actions for technicians as needed, ensuring adherence to company policies and standards.
• KPI Oversight:  Monitor and evaluate technician performance to ensure they meet key performance indicators (KPIs) and measurable outcomes, providing guidance and support as necessary.

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