Senior Field Service Manager
Under the direction of the Field Service Operations Manager, the Field Service Project Coordinator position is a key position within the US Drives Service organization. The Field Service Project Coordinator evaluates customers install base onsite or remotely, handles calls from customers requesting services, asses critical needs, prioritize service calls, plan service engineers, and dynamically adjust for critical service interrupts. The Field Service Project Coordinator will work closely with the project managers, digital power train engineers, technical support, sales and the customer to ensure that site work complies with ABB's and customer's standards, procedures and policies. Single point of contact for the customer during the execution of a remote service jobs. The work model for the role is: Hybrid You will be mainly accountable for: • Coordinates, plans, schedules and oversees all Service jobs with necessary resources including tools, equipment, sub-contractors, spare parts, personnel and logistics for on-site work; Manages the Service order process in a timely manner from quotation to invoicing and cash collection. • Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly regarding claims and changes. • Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system; Help facilitate and encourage timely field service engineering reporting and monitor overall performance. • The Field Service Coordinator will be on call approximately 1 week per month (24/7) and be available to assist customers and field personnel after hours via phone and computer. Our team dynamics You will join a dynamic, talented, high performing team, where you will be able to thrive.
ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-hybrid myBenefitsABB.com
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