About White Mechanical
White Mechanical Inc. is a family-owned HVAC/R company serving customers since 2002. We provide comprehensive heating, ventilation, and air conditioning services for residential and commercial clients, including installation, maintenance, and repair solutions.
As a BBB-accredited company since 2015, we've built our reputation on superior customer service, integrity, and quality workmanship. Our experienced team delivers reliable HVAC solutions with professionalism and attention to detail that comes from treating every customer like family.
Job Summary
White Mechanical is seeking a dedicated Residential Dispatcher to serve as the critical communication hub between our customers and field technicians. This role involves managing high-volume service calls with exceptional response times, conducting comprehensive HVAC system assessments to ensure proper technician and equipment dispatch, and building strong customer relationships through clear communication regarding appointments and service recommendations. The ideal candidate will proactively identify emergency and maintenance opportunities, resolve scheduling conflicts efficiently, maintain detailed service records, and demonstrate outstanding customer service through follow-up coordination and satisfaction monitoring, all while adhering to company protocols and safety standards.
Duties and Responsibilities
Skills and Qualifications
Location
This position requires full-time on-site presence at our Foothill Ranch, CA office.
Compensation
$20.00 - $24.00 an hour
Company Benefits
Equal Opportunity
White Mechanical Inc., is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to age, race, religion, gender, sexual orientation, national origin, and disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request (Silex is pleased to provide such assistance, and no applicant will be penalized as a result of such a request).
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