Desktop Support Specialist Job at SISL Global, Goodyear, AZ

OXpJL0JsV3JBcDYxYzRFc2hnK1hpeXM1NFE9PQ==
  • SISL Global
  • Goodyear, AZ

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote work,

Similar Jobs

CNH Industrial

Depot Operations Manager Job at CNH Industrial

 ...Job Description Depot Operations Manager Requisition ID: 2144 Job Location: Lebanon - Indiana - United States Job Family for Posting: Operations Job Type for Job Posting: Full Time About Us Innovation. Sustainability. Productivity. This is how we... 

BAR Constructors, Inc.

Crane Operator Job at BAR Constructors, Inc.

Job Description: Operate a hydraulic lattice boom or telescoping type crane to hoist and move materials, raise and lower heavy weights and perform other related operations. Licenses and Certifications: Valid, OSHA-recognized crane operator certification (NCCER, NCCCO...

Medix™

Certified Medical Coder - 248716 Job at Medix™

 ...Hiring a REMOTE Certified Medical Coder that lives in Arizona! Schedule: M-F 8-5 PM MST Pay Range: Between $25-$29/hr depending on experience & qualfiications Day to day: Expertly assign and sequence diagnostic/procedural codes (ICD-10, CPT, etc.) per... 

Element Care

PCS - Mandarin/Vietnamese/Khmer or Spanish speaking Preferred Job at Element Care

Great Life work Balance position with excellent benefits! The CNA or HHA serves as a member of the PACE Interdisciplinary Team. Under the direction of a licensed nurse, incumbent participates in all aspects of the planning, implementation and evaluation of personal care...

Campbell County Health

CNA II | Med/Surg Job at Campbell County Health

 ...CNA II | Med/Surg ABOUT CAMPBELL COUNTY HEALTH Campbell County Health (CCH) is more than just a hospitalwe are a comprehensive...  ...excellence utilizing AIDET. Enhances patient safety by attending shift huddle, and performance of hourly rounding. Assists with admission...