Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
...the DMV area. We haveexpanded to eight retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers...
...client, a home manufacturing company, is seeking a talented Bedding Designer to join their creative team. This role is perfect for someone... ...with Sourcing and Merchandising to ensure alignment with brand and customer design direction Stay current with trends through...
...Front End Developer (React, AI Agents, MCP Model Context Protocol Servers) Austin, TX AI Agents-must have experience building AI Agents MCP- Must have experience building Model Context Protocol servers. ReactJS - 1+ yr Responsive design - 2-5 Years Sass/...
...comprehensive statewide initiative focused on revolutionizing healthcare access and quality in rural communities through federally... ...Bachelors degree in Business Administration, Procurement, Supply Chain Management, Public Administration, or a related field. Minimum...
...providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, email Human Resources at ****@*****.***...