Desktop Support Specialist Job at SISL Global, Goodyear, AZ

OXpJL0JsV3JBcDYxYzRFc2hnK1hpeXM1NFE9PQ==
  • SISL Global
  • Goodyear, AZ

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote work,

Similar Jobs

The Schuster Group, Inc.

Project Manager Job at The Schuster Group, Inc.

 ...retail asset types. This role oversees projects from early design through construction closeout, with a strong emphasis on managing contractors and consultants, entitlement, budgeting, scheduling, quality control, and comprehensive documentation. This is a great fit for... 

PACSUN

Associate Graphic Designer Job at PACSUN

 ...product that all youth can express themselves through. We have worked with celebrities such Emma Chamberlain, Storm Reid, Jules LeBlanc...  ...exclusive product. Pacsun ranks #3 as a favorite apparel brand amongst teens - #1 amongst women and #4 amongst men. We have a reach of 1.6M... 

Lake Huron Medical Center

Occupational Therapist Job at Lake Huron Medical Center

 ...practice as an integral member of the interdisciplinary care team. Education and Work Experience # Bachelor or Master Degree in Occupational Therapy. # Current state Occupational Therapy certification/license. # Current BCLS (AHA) certificate # National Board for... 

Masis Professional Group

Fire Engineering Consulting Manager Job at Masis Professional Group

 ...This is an exciting opportunity for a startup of a regional engineering team to serve the greater community in fire protection engineering design. We are a nationally recognized and growing engineering and risk consulting firm is seeking a seasoned and strategic Regional... 

Sightpath Medical

MoFe Engineer I Job at Sightpath Medical

 ...work with advanced ophthalmic equipment while supporting top surgeons in a fast-paced and rewarding environment. Whether youre an entry-level candidate or bring years of experience, we offer knowledge, collaboration, and a shared commitment to excellence. Why...