Desktop Support Specialist Job at SISL Global, Goodyear, AZ

OXpJL0JsV3JBcDYxYzRFc2hnK1hpeXM1NFE9PQ==
  • SISL Global
  • Goodyear, AZ

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote work,

Similar Jobs

Tal Healthcare

Neurologist Job at Tal Healthcare

 ...committed to providing exceptional care to a culturally diverse population in New York City, is hiring a Neurologist. The hospitals neurology department currently consists of five neurologists and is focused on strategic growth and program development. Join a dynamic and... 

LHH

Logistics Specialist Job at LHH

 ...all aspects of intermodal transportation, acting as a liaison between supply chain teams, warehouses, carriers, customs brokers, and freight forwarders. Manage and track inbound shipments, ensuring timely delivery and effective carrier performance. Conduct thorough... 

Insight Global

Customer Service Representative Job at Insight Global

Hyrbid 3 days onsite 2 days remote wednesday-sunday 8am-5:30pm (subject to change) 4 month contract to hire Required Skills & Experience -1+ year of recent relevant experience in an operations and/or technical role - Must be comfortable in a heavy phone...

Partners In Diversity, Inc.

Customer Service Representative Job at Partners In Diversity, Inc.

NEXT CLASS STARTING IN November 2025 We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value ...

LAZ Parking

Hotel Valet Manager Job at LAZ Parking

 ...human connection, and career development for our employees and partners. The Spirit of the Position: The Hotel Valet Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel...