Desktop Support Specialist Job at SISL Global, Goodyear, AZ

OXpJL0JsV3JBcDYxYzRFc2hnK1hpeXM1NFE9PQ==
  • SISL Global
  • Goodyear, AZ

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote work,

Similar Jobs

TPI Global Solutions

Diagnostic Technician Job at TPI Global Solutions

Volkswagen of America is searching for a Consultant(open-ended contract) for professional support for ODIS Diagnostic Software, Wi-Tech Diagnostic Software and VAS diagnostic tools used by Audi, Lamborghini & Volkswagen technicians. Support consists of phone-based and ...

DSJ Global

Outage Maintenance Scheduler Job at DSJ Global

 ...Management Systems (CMMS). Associate's degree in engineering or a maintenance-related field preferred. Experience in pulp & paper, refineries, or chemical plants. Familiarity with procurement, contracts, and engineering related to turnarounds. Working knowledge of... 

Astiva Health, Inc

Director of Sales & Marketing Job at Astiva Health, Inc

 ...expertise in healthcare sales and marketing at both macro and local levels, applying this knowledge to organizational strategies and...  ...Bachelor's Degree in Marketing, Business, or a related field; an MBA is preferred. Minimum 10 years of management experience in Sales... 

icreatives

Contract Videographer / Video Editor W3X64356 Job at icreatives

 ...Contract Videographer / Video Editor to join their growing creative production team. If you have a strong portfolio of product-focused work...  ...video content from start to finish. Own projects from filming and editing to sound design and motion graphics. Collaborate... 

Visiting Rehab and Nursing Services

Physical Therapist - PT Job at Visiting Rehab and Nursing Services

 ...Description: Visiting Rehab and Nursing Services is a fast-growing, clinician-owned company that truly cares and understands what home healthcare is all about. We are searching for an energetic Physical Therapist (PT) to join our amazing TEAM of clinicians that serves...