Desktop Support Specialist Job at SISL Global, Goodyear, AZ

OXpJL0JsV3JBcDYxYzRFc2hnK1hpeXM1NFE9PQ==
  • SISL Global
  • Goodyear, AZ

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote work,

Similar Jobs

Midland Tool & Supply

Outside Sales Representative Job at Midland Tool & Supply

 ...the worlds largest contractors, industrial plants and factories, to local mechanical, electrical and steel erection. The Outside Sales Specialist Position: To assist its growing business, Midland Tool is seeking to hire an Outside Sales Specialist that will... 

Adecco

Showroom Coordinator Job at Adecco

 ...global electronics company to recruit for an Experience & Showroom Coordinator. This position will be 5 days onsite in Stamford, CT. The role...  ...customer experience. Our environment is not a typical corporate event space. You will be part of a team with a strong collaborative... 

PrismHR

Caregiver Job at PrismHR

 ...the way Start working ASAP! If you have been any of following positions, you may be a good fit for Home Helpers- Caregiver, CNA, Certified Nursing Assistant, HHA, Home Health Aide, Home Health Aid, PTC, Patient Care Tech, Med Tech, DSP, Direct Support Professionals... 

Dave Wright Nissan Subaru

Service Receptionist Job at Dave Wright Nissan Subaru

IMMEDIATE OPENING!NO DEGREE NECESSARY!AWARDED BEST DEALERSHIP TO WORK FOR 12 TIMES!Dave Wright Nissan Subaru Core Values:* We Solve It* We Are All One Team* We Do What We Say* We Grow Or We Die* We Commit And Never Quit Service Receptionist Responsibilities... 

Experienced Recruiting Partners, LLC.

Quality Assurance Analyst Job at Experienced Recruiting Partners, LLC.

Contract Length: Currently until 12/2026 Hybrid: Remote + Onsite in Albany, NY ~ Currently remote. May need to go into client office 1-2 days per week if needed, per client direction. OVERVIEW: Key Responsibilities Support the implementation of projects...