Desktop Support Specialist Job at SISL Global, Goodyear, AZ

OXpJL0JsV3JBcDYxYzRFc2hnK1hpeXM1NFE9PQ==
  • SISL Global
  • Goodyear, AZ

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote work,

Similar Jobs

Guthrie

CDL Driver-Mobile Unit - Mammography - Per Diem Job at Guthrie

Summary: Driver Mobile Unit-CDL Experience: Experience in CDL driving and operating vehicles, preferably mobile unit or tractor trailers Skills: - Ability to safely drive and operate CDL vehicles - Basic mechanical skills to perform daily inspections and... 

Interfracht International Logistics

Air and Ocean Import Specialist Job at Interfracht International Logistics

About the Company We are a privately owned, midsized international freight forwarding company with more than 19 offices and over 500 employees worldwide. Headquartered in Germany, we have a strong focus on the European market and offer a full range of logistics services...

TINCI MATERIALS

Procurement Specialist Job at TINCI MATERIALS

About Us Tinci Materials is a global leader in green chemical innovation, specializing in cutting-edge new energy lithium battery materials and high-performance daily cosmetics ingredients. As the world's largest supplier of lithium battery electrolytes, we pride ourselves...

Belcan

Mechanical Engineer - Engine/Automotive industry Job at Belcan

 ...Job Title: Mechanical Engineer 2 Location: Lafayette, IN Zip Code: 47901 Duration: 6 Months Typical task breakdown: - Create engine models with 3D Models for 5-10 projects. - Document BOM changes to engine. - Communicate changes to engine Price list. -... 

STAFF ICONS, LLC

Clinical Lab Technologist - Hematology Job at STAFF ICONS, LLC

 ...Requirements : Experience as a clinical lab technologist, preferred. Must have recent experience in Hematology Bachelor's degree in Medical Technology or equivalent experience, required. NYS Clinical Laboratory Technologist License Applicants...