Desktop Support Specialist Job at SISL Global, Goodyear, AZ

OXpJL0JsV3JBcDYxYzRFc2hnK1hpeXM1NFE9PQ==
  • SISL Global
  • Goodyear, AZ

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote work,

Similar Jobs

Keeper Security Inc

UX/UI Designer Job at Keeper Security Inc

 ...Keeper Security is hiring a talented, creative and visionary UX/UI Designer to join our passionate team in shaping the next generation of our products and services. This is a 100% remote position. Keepers cybersecurity software is trusted by millions of people and... 

Swish Breaks

Director of Outbound Logistics Job at Swish Breaks

Director of Outbound Logistics Location: New York, NY (On-site) Department: Operations & Supply Chain Reports To: CEO + COO Company Description Swish Breaks is the fastest-growing sports entertainment and e-commerce company built by a team of passionate sports...

Stacklogy

Cloud engineer Job at Stacklogy

 ...AZURE Infrastructure Huge Advantage: Good understanding and some hands on experiences with cloud computing platforms: AWS, Azure, Google Cloud, etc. Scripting experience in one or more of the following languages - Python, Bash, Ruby, Perl... 

SR Talent Solution Inc.

Full stack Developer-Interview Onsite Job at SR Talent Solution Inc.

 ...Interview onsite Responsibilities: Looking for a Senior Full stack Developer to take on challenging Strategic Application Development projects. Join our Westlake Village Tech hub and work in a collaborative environment where talent is valued and creativity is encouraged... 

CNH Industrial

Depot Operations Manager Job at CNH Industrial

 ...Job Description Depot Operations Manager Requisition ID: 2144 Job Location: Lebanon - Indiana - United States Job Family for Posting: Operations Job Type for Job Posting: Full Time About Us Innovation. Sustainability. Productivity. This is how we...