Desktop Support Specialist Job at SISL Global, Goodyear, AZ

OXpJL0JsV3JBcDYxYzRFc2hnK1hpeXM1NFE9PQ==
  • SISL Global
  • Goodyear, AZ

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote work,

Similar Jobs

FirstService Residential

Community Service Officer Job at FirstService Residential

 ...Description Job Overview: The Community Service Officer is a responsible for monitoring adherence to the Poinciana Covenants and responds to requests for assistance with the area. On the property of the Homeowners Association of Poinciana Villages, the officer operates... 

Blue Sky Cargo LLC

CDL A Truck Driver Job at Blue Sky Cargo LLC

 ...Our Owner Operator Truck Drivers Average $6,000 - $11,000 Gross Per Week! CDL A Owner Operator Truck Drivers Only88% of Gross Goes...  ...Administration Fee: $135 No hidden fees Requirements: No Sap Drivers Must have own truck Minimum 6 months of exp... 

Business Centric Technology

Salesforce Commerce SR Developer/Tech Lead Job at Business Centric Technology

 ...Are you passionate about building powerful B2B or B2C commerce solutions on Salesforce? Were looking for a Senior Salesforce Commerce Developer & Technical Lead with deep expertise in Salesforce B2B or B2C Commerce (CloudCraze or Lightning) to drive end-to-end solution... 

Visiting Rehab and Nursing Services

Physical Therapy Assistant - PTA Job at Visiting Rehab and Nursing Services

PTA- (Physical Therapy Assistant) Weymouth, MA *Must have at least one year of clinical experience*$37$40 Per Visit | Flexible Schedule | Full-Time Perks Without Full-Time Burnout Proudly Voted a Top Place to Work by the Boston Globe and USA Today in 2024 because...

Dunkin'

Cashier Job at Dunkin'

 ...We are looking for Cashiers to join our Dunkin' team! Crew Members are responsible for delivering great and friendly guest experiences...  ...clean and neat work environment Profitability: Execute restaurant standards and marketing initiatives Handle POS transactions...