Desktop Support Specialist Job at SISL Global, Goodyear, AZ

OXpJL0JsV3JBcDYxYzRFc2hnK1hpeXM1NFE9PQ==
  • SISL Global
  • Goodyear, AZ

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote work,

Similar Jobs

Healthcare Facilities Solutions

Commercial Real Estate Agent Job at Healthcare Facilities Solutions

 ...Healthcare Facilities Solutions (HFS) is rapidly expanding, and we are seeking Commercial Real Estate Agents to join our team for this exciting opportunity. This position requires someone who is a self-starter and a multi-tasker. They should also be comfortable thriving... 

FOX Rehabilitation

Occupational Therapist Job at FOX Rehabilitation

 ...Our team is growing, and were looking for a top-caliber Occupational Therapist to join us in Falmouth and surrounding locations in Massachusetts...  ...for all employees. In Massachusetts, the standard base pay range for a Full-Time role is $70,000 - $105,000 annually... 

Fourth Floor

Bedding Designer Job at Fourth Floor

 ...client, a home manufacturing company, is seeking a talented Bedding Designer to join their creative team. This role is perfect for someone...  ...with Sourcing and Merchandising to ensure alignment with brand and customer design direction Stay current with trends through... 

Dexian

Bookkeeper Job at Dexian

&##128204; Administrative Bookkeeper | Construction / Real Estate Development &##128205; Charlotte, NC | Fully Onsite Were partnered with a growing family-owned construction & real estate development company looking to hire an Administrative Bookkeeper to support... 

Ascentec Engineering, LLC

HVAC Systems Specialist -- Facility Rebuild Job at Ascentec Engineering, LLC

 ...performance, and efficiency Provide technical guidance and mentorship to maintenance personnel Coordinate and oversee external HVAC contractors and specialty vendors as required Support HVAC troubleshooting and repairs while maintaining focus on rebuild objectives...