Desktop Support Engineer Job at Infinite Computer Solutions, Kailua, HI

OGo4MURWbXFBWnUwZm9NbWh3Q2RqQ281N3c9PQ==
  • Infinite Computer Solutions
  • Kailua, HI

Job Description

About the company

Infinite is a global technology solution provider headquartered in Rockville, MD. The company provides business technology solutions and product engineering services for telecom, hi-tech, healthcare, media & entertainment, insurance, banking & financial services, retail, public sector, travel and transport, and government. With the proprietary frameworks, platforms, accelerators, and domain experts, Infinite has been solving challenges for Fortune 1000 companies since 2001. Core service offerings include business transformation, digitalization, cloud services, application development management services, quality engineering and assurance, product/platform engineering, and infrastructure services. For more information, please visit .

Role: Desktop Support Engineer

Location: Kailua, Hawaii

Duration: Long-term/Fulltime

Job Summary

We’re seeking a customer-focused Desktop Support Engineer to provide hands-on technical support across multiple locations. This role involves troubleshooting hardware/software issues, assisting users, and ensuring compliance with IT and HIPAA standards—especially within healthcare environments.

Roles and responsibilities:

  1. Serve as a point of contact for IT support requests via a communication and or ticketing systems.
  2. Troubleshoot and resolve basic hardware and software issues for desktops, laptops, thin clients, mobile devices, printers, and all peripherals.
  3. Assist users with login/access issues and basic application usage.
  4. Document all support interactions in the IT service management system with detailed notes and resolution steps.
  5. Escalate unresolved or complex issues to Tier 2 support according to established protocols.
  6. Respond to, triage, and resolve IT support requests through the ticketing system in line with established SLAs.
  7. Image, install and configure standard desktop hardware and software per IT standards and policies.
  8. Strong knowledge of Windows and macOS operating systems; experience with common enterprise applications (Microsoft Office 365, Teams, etc.).
  9. Ensure compliance with IT policies, security protocols, and HIPAA privacy standards.
  10. Maintain a professional and courteous demeanor, especially in high-stress or urgent situations.

Qualifications:

  1. 2+ year of experience in a desktop support, help desk, or IT customer service role (internships or equivalent experience accepted).
  2. Basic understanding of Windows operating systems, IOS, Microsoft Office Suite, and standard desktop hardware.
  3. Strong communication and customer service skills.
  4. Ability to follow detailed instructions and escalate issues appropriately.
  5. Willingness to work in a healthcare environment and interact with clinical staff.
  6. Understanding of basic IT troubleshooting principles.
  7. Willingness to travel within assigned geographical areas

Preferred:

  1. Experience working in a healthcare or other regulated environment.
  2. Basic understanding of network wireless, voice, and security technologies
  3. Familiar with current operating systems
  4. Familiarity with EMR/EHR systems (e.g., Epic, Cerner).
  5. Knowledge of ticketing systems such as Ivanti.
  6. CompTIA A+ or other entry-level IT certifications

Job Tags

Full time, Internship, Work at office,

Similar Jobs

InnoSource

Prior Authorization Specialist Job at InnoSource

 ...thriving healthcare environment? Join a company recognized as a Best Place to Work four years running as a Prior Authorization Specialistwhere your work directly supports patients and providers. What You'll Do: As a Prior Authorization Specialist, youll play... 

Gecko Hospitality (Corporate)

Sous Chef Job at Gecko Hospitality (Corporate)

 ...We are seeking an experienced and dedicated Sous Chef to join the culinary leadership team at our distinguished full-service hotel restaurant. This is a pivotal role for a culinary professional who thrives in a fast-paced, high-volume environment and possesses a profound... 

Morgan Hunter

Administrative Assistant Job at Morgan Hunter

 ...entry and reporting Scheduling appointments and maintaining calendars Maintain a tidy office and reorder supplies Other administrative tasks assigned Qualifications ~1-3 years administrative experience, preferabbly in real estate and/or commercial real... 

Harrison Gray Search

Commercial Lines Account Manager - Small Business Job at Harrison Gray Search

 ...Harrison Gray Search has partnered with a leading insurance firm to identify an experienced Commercial Lines Account Manager. This is a client-facing, service-driven role focused on managing and growing a book of small business commercial accounts (approximately 250 accounts... 

WorkFit Medical

CNA - hospice care/nights Job at WorkFit Medical

 ...has partnered up with a hospice care facility to provide exceptional Certified Nursing Aides to care for residents om the night shift. The right CNA for this job loves working with people and has some weekend availability. Come join a winning team with HIGH pay rates...