Data Analyst (WFM & Scheduling) Job at Catapult Solutions Group, San Diego, CA

OVRReENWaXNBSnl6ZTRJa2hnR2RnaXc3N1E9PQ==
  • Catapult Solutions Group
  • San Diego, CA

Job Description

Data Analyst (WFM & Scheduling)

Location

San Diego, CA (Hybrid – 3 days on-site [typically Tues, Wed, Thurs] in office and 2 days remote)

Duration

Contract position for 1 year (HIGH possibility to go longer - or even convert to permanent during this time)

Pay Range

Up to $45/hr (depending on level of experience)

Company Overview

Fortune 500 innovative technology company. (Rated Top 100 Best Places to Work in the U.S. – Year over year)

Responsibilities

Schedule Analysis & Optimization:

  • Analyze existing workforce schedules to identify shifts that deviate from established requirements and demand forecasts.
  • Identify and report on scheduling inefficiencies and potential areas for improvement.
  • Recommend and facilitate adjustments to schedules to optimize staffing levels and adherence.

Process Documentation, Standardization, and Improvement:

  • Document existing scheduling analysis processes and procedures.
  • Identify opportunities to standardize and improve scheduling analysis workflows.
  • Develop and implement best practices for scheduling analysis.
  • Continuously review and update process documentation to reflect changes and improvements.

Data Analysis & Reporting:

  • Analyze data related to employee availability, skill sets, and operational requirements to support schedule analysis.
  • Prepare and present reports on key performance indicators (KPIs) related to schedule adherence and efficiency.
  • Utilize SQL to extract, manipulate, and analyze data for scheduling analysis.

Process Improvement & Tool Development:

  • Identify opportunities to improve scheduling analysis and optimization processes.
  • Provide feedback and contribute to the development of new WFM tools and systems.
  • Adapt to and utilize tools that are being built on the fly, and understand that some analysis and planning may require manual methods.
  • Utilize Jira to track tasks, bugs, and feature requests related to WFM tools.

Qualifications:

  • Proficiency in data analysis tools and techniques.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Experience with WFM software. (NICE, IEX, etc)
  • Proficiency in SQL for data extraction and manipulation.
  • Experience with Python for data analysis and automation.
  • Experience using Jira for project tracking and issue management.
  • Understanding of demand planning principles.
  • Understanding of call center or customer service operations.

Job Tags

Permanent employment, Contract work, Shift work,

Similar Jobs

Overhead Door Company of Denver

Door Installer / Technician Job at Overhead Door Company of Denver

 ...Overhead Door Company of Denver - the leader in the Colorado garage door industry for 70 years - is seeking Garage Door Technicians...  ...Pay: $23-$33/hour. Responsibilities: Learn to install and service commercial or residential overhead doors. Communicate... 

Trinity School of Medicine

Admissions Counselor (Entry to Senior Level) Job at Trinity School of Medicine

 ...Trinity School of Medicine is an international medical school located in St. Vincent and the...  ...Admissions Counselors (all experience levels) in Roswell, GA. Join our team and support...  ...preferred, but not required for entry-level candidates Self-motivated and goal... 

White City Logistics

OTR semi truck CDL class A driver Job at White City Logistics

 ...Semi truck driver with CDL class A We are OTR company and we need drivers to stay at least 3 weeks on the road before home time you should have minimum 2 yrs of verified OTR experiance. No ACCIDENTS or MAJOR VIOLATIONNS! Owner operators with there own trucks should... 

Outlier AI

Junior Project Manager (Remote)_ Job at Outlier AI

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , weve ...

Roundglass

Content and Briefs Writer Job at Roundglass

Position Title: Content & Briefs Writer Location: Bellevue, WA Position Type: Regular, Full-Time Who we are: At Roundglass, our mission is to inspire and enable a wholistic wellbeing movement that nurtures individuals and communities alike. We do this through...