Data Analyst (WFM & Scheduling) Job at Catapult Solutions Group, San Diego, CA

OVRReENWaXNBSnl6ZTRJa2hnR2RnaXc3N1E9PQ==
  • Catapult Solutions Group
  • San Diego, CA

Job Description

Data Analyst (WFM & Scheduling)

Location

San Diego, CA (Hybrid – 3 days on-site [typically Tues, Wed, Thurs] in office and 2 days remote)

Duration

Contract position for 1 year (HIGH possibility to go longer - or even convert to permanent during this time)

Pay Range

Up to $45/hr (depending on level of experience)

Company Overview

Fortune 500 innovative technology company. (Rated Top 100 Best Places to Work in the U.S. – Year over year)

Responsibilities

Schedule Analysis & Optimization:

  • Analyze existing workforce schedules to identify shifts that deviate from established requirements and demand forecasts.
  • Identify and report on scheduling inefficiencies and potential areas for improvement.
  • Recommend and facilitate adjustments to schedules to optimize staffing levels and adherence.

Process Documentation, Standardization, and Improvement:

  • Document existing scheduling analysis processes and procedures.
  • Identify opportunities to standardize and improve scheduling analysis workflows.
  • Develop and implement best practices for scheduling analysis.
  • Continuously review and update process documentation to reflect changes and improvements.

Data Analysis & Reporting:

  • Analyze data related to employee availability, skill sets, and operational requirements to support schedule analysis.
  • Prepare and present reports on key performance indicators (KPIs) related to schedule adherence and efficiency.
  • Utilize SQL to extract, manipulate, and analyze data for scheduling analysis.

Process Improvement & Tool Development:

  • Identify opportunities to improve scheduling analysis and optimization processes.
  • Provide feedback and contribute to the development of new WFM tools and systems.
  • Adapt to and utilize tools that are being built on the fly, and understand that some analysis and planning may require manual methods.
  • Utilize Jira to track tasks, bugs, and feature requests related to WFM tools.

Qualifications:

  • Proficiency in data analysis tools and techniques.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Experience with WFM software. (NICE, IEX, etc)
  • Proficiency in SQL for data extraction and manipulation.
  • Experience with Python for data analysis and automation.
  • Experience using Jira for project tracking and issue management.
  • Understanding of demand planning principles.
  • Understanding of call center or customer service operations.

Job Tags

Permanent employment, Contract work, Shift work,

Similar Jobs

INDIANHEAD MEDICAL CENTER INC

Family Physician Job at INDIANHEAD MEDICAL CENTER INC

 ...and clinical skills Excellent interpersonal and communication skills Ability to work collaboratively with a healthcare team Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree, and a valid medical license Have current Wisconsin DEA license... 

General Shale

Inside Sales Representative Job at General Shale

 ...General Shale, Inc., the nations leading brick and masonry materials manufacturer, is seeking an Inside Sales Representative for our Memphis, TN location. The successful candidate must acquire an in-depth knowledge of General Shale products and interact professionally... 

iStaff

Accounts Payable Specialist Job at iStaff

We are currently seeking an experienced AP Specialist / Junior Accountant to fill an opening with a client local to the Atlanta market. This role is ideal for an accounting professional with 12 years of corporate accounting experience who is looking to continue building...

Adecco

Showroom Coordinator Job at Adecco

 ...global electronics company to recruit for an Experience & Showroom Coordinator. This position will be 5 days onsite in Stamford, CT. The role...  ...customer experience. Our environment is not a typical corporate event space. You will be part of a team with a strong collaborative... 

HRH Search & Recruitment

Program Manager, Membership Job at HRH Search & Recruitment

 ...Position Summary The Program Manager, Membership is responsible for developing, optimizing, and expanding membership programs that drive engagement, retention, and long-term value for both corporate and individual members. This role serves as a strategic partner to internal...