Data Analyst (WFM & Scheduling) Job at Catapult Solutions Group, San Diego, CA

OVRReENWaXNBSnl6ZTRJa2hnR2RnaXc3N1E9PQ==
  • Catapult Solutions Group
  • San Diego, CA

Job Description

Data Analyst (WFM & Scheduling)

Location

San Diego, CA (Hybrid – 3 days on-site [typically Tues, Wed, Thurs] in office and 2 days remote)

Duration

Contract position for 1 year (HIGH possibility to go longer - or even convert to permanent during this time)

Pay Range

Up to $45/hr (depending on level of experience)

Company Overview

Fortune 500 innovative technology company. (Rated Top 100 Best Places to Work in the U.S. – Year over year)

Responsibilities

Schedule Analysis & Optimization:

  • Analyze existing workforce schedules to identify shifts that deviate from established requirements and demand forecasts.
  • Identify and report on scheduling inefficiencies and potential areas for improvement.
  • Recommend and facilitate adjustments to schedules to optimize staffing levels and adherence.

Process Documentation, Standardization, and Improvement:

  • Document existing scheduling analysis processes and procedures.
  • Identify opportunities to standardize and improve scheduling analysis workflows.
  • Develop and implement best practices for scheduling analysis.
  • Continuously review and update process documentation to reflect changes and improvements.

Data Analysis & Reporting:

  • Analyze data related to employee availability, skill sets, and operational requirements to support schedule analysis.
  • Prepare and present reports on key performance indicators (KPIs) related to schedule adherence and efficiency.
  • Utilize SQL to extract, manipulate, and analyze data for scheduling analysis.

Process Improvement & Tool Development:

  • Identify opportunities to improve scheduling analysis and optimization processes.
  • Provide feedback and contribute to the development of new WFM tools and systems.
  • Adapt to and utilize tools that are being built on the fly, and understand that some analysis and planning may require manual methods.
  • Utilize Jira to track tasks, bugs, and feature requests related to WFM tools.

Qualifications:

  • Proficiency in data analysis tools and techniques.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Experience with WFM software. (NICE, IEX, etc)
  • Proficiency in SQL for data extraction and manipulation.
  • Experience with Python for data analysis and automation.
  • Experience using Jira for project tracking and issue management.
  • Understanding of demand planning principles.
  • Understanding of call center or customer service operations.

Job Tags

Permanent employment, Contract work, Shift work,

Similar Jobs

KODIAK Construction Recruiting & Staffing

Project Executive - Electrical Construction Job at KODIAK Construction Recruiting & Staffing

 ...departments and with executive stakeholders Why Join Us Lead high-profile projects with a well-established, trusted electrical contractor Collaborate with an experienced leadership team committed to innovation and operational excellence Opportunity to shape... 

Clean Harbors

Hazmat Retail Driver - Class B CDL Job at Clean Harbors

 ...Clean Harbors in Romulus, MI is seeking a Class B CDL Driver (Retail Technician) to provide comprehensive environmental services including...  ...provided. Overtime after 40 hrs. The ability to obtain Tanker and Hazmat endorsements required. Why work for Clean... 

MoldTecs

Commodity Specialist Job at MoldTecs

 ...advantage. ~ Ability to travelas needed 25%-35%. ~ Strong desire to participate in a challenging start-up environment while working in a critical role for the company. MoldTecs sincerely appreciates your interest in the position of Commodity Specialist.... 

Total Quality Logistics

Entry Level Recruiter Job at Total Quality Logistics

 ...nationwide, and you will own the entire candidate search process while managing the needs of your dedicated on-site hiring manager. We pride...  ...regarding onboarding and dispositioning candidates with a high level of accuracy What you need: Elite work ethic, 100% in-... 

Gulf Coast Symphony

Stage Crew Job at Gulf Coast Symphony

 ...community and education projects which reaches the widest possible public, yearround.Central Role:The Gulf Coast Symphony seeks Stage Crew Member(s) to assist in production operations at the Music and Arts Community Center and other local venues. Responsibilities...