Data Analyst (WFM & Scheduling) Job at Catapult Solutions Group, San Diego, CA

OVRReENWaXNBSnl6ZTRJa2hnR2RnaXc3N1E9PQ==
  • Catapult Solutions Group
  • San Diego, CA

Job Description

Data Analyst (WFM & Scheduling)

Location

San Diego, CA (Hybrid – 3 days on-site [typically Tues, Wed, Thurs] in office and 2 days remote)

Duration

Contract position for 1 year (HIGH possibility to go longer - or even convert to permanent during this time)

Pay Range

Up to $45/hr (depending on level of experience)

Company Overview

Fortune 500 innovative technology company. (Rated Top 100 Best Places to Work in the U.S. – Year over year)

Responsibilities

Schedule Analysis & Optimization:

  • Analyze existing workforce schedules to identify shifts that deviate from established requirements and demand forecasts.
  • Identify and report on scheduling inefficiencies and potential areas for improvement.
  • Recommend and facilitate adjustments to schedules to optimize staffing levels and adherence.

Process Documentation, Standardization, and Improvement:

  • Document existing scheduling analysis processes and procedures.
  • Identify opportunities to standardize and improve scheduling analysis workflows.
  • Develop and implement best practices for scheduling analysis.
  • Continuously review and update process documentation to reflect changes and improvements.

Data Analysis & Reporting:

  • Analyze data related to employee availability, skill sets, and operational requirements to support schedule analysis.
  • Prepare and present reports on key performance indicators (KPIs) related to schedule adherence and efficiency.
  • Utilize SQL to extract, manipulate, and analyze data for scheduling analysis.

Process Improvement & Tool Development:

  • Identify opportunities to improve scheduling analysis and optimization processes.
  • Provide feedback and contribute to the development of new WFM tools and systems.
  • Adapt to and utilize tools that are being built on the fly, and understand that some analysis and planning may require manual methods.
  • Utilize Jira to track tasks, bugs, and feature requests related to WFM tools.

Qualifications:

  • Proficiency in data analysis tools and techniques.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Experience with WFM software. (NICE, IEX, etc)
  • Proficiency in SQL for data extraction and manipulation.
  • Experience with Python for data analysis and automation.
  • Experience using Jira for project tracking and issue management.
  • Understanding of demand planning principles.
  • Understanding of call center or customer service operations.

Job Tags

Permanent employment, Contract work, Shift work,

Similar Jobs

Prairie Consulting Services

Security Project Manager Job at Prairie Consulting Services

Project Manager Cybersecurity / Technology Risk (Contract) Chicago, IL | Hybrid Were hiring a Cybersecurity-focused Project Manager for a contract role with our direct client in Chicago. What youll do: Lead cybersecurity and technology risk initiatives...

RPL International

Senior Financial Systems Analyst Job at RPL International

Position Summary The Senior Financial Systems Analyst is responsible for the administration, optimization, and strategic support of Oracle Hyperion / EPM applications used for financial planning, forecasting, consolidation, and reporting. This role serves as a key liaison...

Medical Services of America

Licensed Practical Nurse Hospice Job at Medical Services of America

 ...Employment Type: Full-Time Hourly Range: $27-$30 At Medi Home Health & Hospice , part of the Medical Services of America family,...  ...currently seeking an experienced Licensed Practical Nurse (LPN) to join our dedicated team, providing meaningful end-of-life care... 

Manpower San Diego

Special Education Infant Toddler Assistant Job at Manpower San Diego

 ...working directly with children from birth to age fiveincluding experience supporting children with special needsis required. Spanish bilingual skills are strongly preferred. Licenses & Certifications Valid California drivers license and access to a personal... 

Promoveo Health

Pharmaceutical Sales Representative -Flex Time (12 days/mo) Job at Promoveo Health

 ...Pharmaceutical Sales Representative Flex Time (12 days/mo) Promoveo Health, a leading Pharmaceutical Sales recruiting, and contract sales company...  ...candidate will have: 5+ years of Pharmaceutical Sales experience Excellent interpersonal, communication, teaching...