Customer Support Specialist Job at LHH, New Berlin, WI

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  • LHH
  • New Berlin, WI

Job Description

LHH is searching for a Customer Support Coordinator for our local Manufacturing client. This role offers a hybrid schedule after a probationary period!

Job Duties:

  • Efficiently manage all forms of communication, including new job requests, incoming contracts, and signed proposals.
  • Evaluate service and installation requests, gather necessary information from various departments, vendors, and service providers to create and submit proposals.
  • Assist in the bidding process for new customer accounts under the guidance of senior management.
  • Enter and maintain orders in the ERP system (SAP)
  • Consistently follow up with installers/service providers and customer contacts throughout the job duration to ensure satisfactory completion.
  • Order necessary parts through SAP or the Purchasing Department as required.
  • Maintain comprehensive job files
  • Prepare documentation to facilitate billing upon job completion.
  • Maintain professional and friendly phone interactions with clients to ensure high levels of customer satisfaction and effective communication.

Experience:

  • High school diploma or equivalent required.
  • Two or more years of customer service or call center experience required.
  • Proficiency in Microsoft Office Suite and experience with SAP strongly desired.

Please apply for more information!

Job Tags

Work at office, Local area,

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