Join the client success team at Evention and help support the company’s global client network with questions, issues, and various requests regarding Evention’s software. In this role, you will receive team-supported and one-on-one training to familiarize yourself with the company’s software solutions, which automate and simplify accounting processes, to be trained to support clients on a variety of issues. These range from “how to” questions and login assistance, to consultative requests, to diagnosing software bugs, and other IT issues.
As a software-as-a-service (SaaS) company, Evention is committed to developing client success representatives with a strong drive for customer service and diagnostic communications to effectively reach a solution. Candidates should be comfortable talking on the phone and writing emails to work one-on-one with clients and, when needed, collaborate with the client success team when issues or questions arise to achieve timely closures of support tickets. Experience in this role opens the opportunity to work directly with projects, trainings, more technical updates, and implementations.
Evention welcomes candidates from a diverse array of professional backgrounds. This position works closely on a daily basis with professionals from the hotels, casinos, retailers, and more to address industry-nuanced challenges and issues faced by the company’s clients. We particularly encourage candidates with experience in fields represented by our clients to apply, though this is not a requirement.
Job Type: Non-Exempt; Full-time, Monday - Friday with some scheduled weekends
Salary: $46,000-$52,000 per year
*This is an in-office role with hybrid option after probationary period, in downtown Chicago – remote candidates will not be considered. Must be willing to work weekends. Must be legally authorized to work for any employer in the United States – Evention does not sponsor.
**This position requires employees to work some weekends on a rotating schedule block.
Duties & Responsibilities
About Evention: Evention LLC, located in the Chicago Loop, is a leading software company that leverages automation to reinvent legacy accounting processes. Evention’s solutions automate gratuity payroll, cash management, group billing, and credit card reconciliation for retail, hospitality, grocery, casino, convenience store, theatre, and other industries across the globe.
Requirements
Skills
...Contract Videographer / Video Editor to join their growing creative production team. If you have a strong portfolio of product-focused work... ...video content from start to finish. Own projects from filming and editing to sound design and motion graphics. Collaborate...
...Re-posting for: Music Director or Music Assistantfor Lincoln School Musical Music help needed for rehearsals in December and... ...flexibility - but all after school). To teach voice parts to actors OR assist the director in teaching the music by playing vocal parts on the...
...strengthen supplier partnerships, and keep fast-moving inventory flowing smoothly. This high-impact role will own end-to-end procurement for beer, wine, spirits, and non-alcoholic beverages, helping the company delight customers and outpace the market. This Role Offers:...
...believe that leadership in nursing is rooted in compassion, integrity, and a deep commitment to those we serve. Were seeking a dedicated RN Supervisor to join our team and help us continue delivering exceptional care in a warm, resident-centered environment. This is...
Job Summary: The Customer Relations Coordinator is responsible for managing and enhancing customer relationships by serving as the primary point of contact for phone and email inquiries, complaints, and feedback. This role assists customers through the NCCAOM certification...