Join the client success team at Evention and help support the company’s global client network with questions, issues, and various requests regarding Evention’s software. In this role, you will receive team-supported and one-on-one training to familiarize yourself with the company’s software solutions, which automate and simplify accounting processes, to be trained to support clients on a variety of issues. These range from “how to” questions and login assistance, to consultative requests, to diagnosing software bugs, and other IT issues.
As a software-as-a-service (SaaS) company, Evention is committed to developing client success representatives with a strong drive for customer service and diagnostic communications to effectively reach a solution. Candidates should be comfortable talking on the phone and writing emails to work one-on-one with clients and, when needed, collaborate with the client success team when issues or questions arise to achieve timely closures of support tickets. Experience in this role opens the opportunity to work directly with projects, trainings, more technical updates, and implementations.
Evention welcomes candidates from a diverse array of professional backgrounds. This position works closely on a daily basis with professionals from the hotels, casinos, retailers, and more to address industry-nuanced challenges and issues faced by the company’s clients. We particularly encourage candidates with experience in fields represented by our clients to apply, though this is not a requirement.
Job Type: Non-Exempt; Full-time, Monday - Friday with some scheduled weekends
Salary: $46,000-$52,000 per year
*This is an in-office role with hybrid option after probationary period, in downtown Chicago – remote candidates will not be considered. Must be willing to work weekends. Must be legally authorized to work for any employer in the United States – Evention does not sponsor.
**This position requires employees to work some weekends on a rotating schedule block.
Duties & Responsibilities
About Evention: Evention LLC, located in the Chicago Loop, is a leading software company that leverages automation to reinvent legacy accounting processes. Evention’s solutions automate gratuity payroll, cash management, group billing, and credit card reconciliation for retail, hospitality, grocery, casino, convenience store, theatre, and other industries across the globe.
Requirements
Skills
...Representative to join our dynamic and fast-growing team. This entry-level opportunity is perfect for individuals eager to gain hands-on... ...professionals Clear advancement paths to leadership and management roles Opportunities for business travel, networking, and...
The Receptionist is the first point of contact for visitors, callers, and staff, ensuring a welcoming, professional, and efficient office environment. This role combines front-desk reception duties with administrative and facilities support, including responsibility for...
...health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members,... ...of trust, dignity, respect, responsibility, and clinical excellence. Title: Clinical Research Coordinator - Cardiology Facility: Morton Plant...
...Choate USA is seeking a highly organized and detail-oriented Business Development Administrator (BDA) to support our Outside Sales operations in our different markets. The ideal candidate will have strong administrative skills, a proactive work ethic, and the ability...
...Right Restoration Partners is a dynamic and rapidly expanding national platform focused on partnering with and supporting the growth of exceptional emergency restoration services businesses that deliver high-quality solutions across water and fire damage mitigation, mold...