Customer Success Specialist Job at Averity, Norwalk, CT

OVRRM0NsMnRDcG0xZVlZbWhBS1VqaWs3N3c9PQ==
  • Averity
  • Norwalk, CT

Job Description

About the Role

We're looking for a proactive and adaptable Client Success Specialist to support customers in maximizing the value of our cloud-based platform. This multifaceted role involves onboarding, training, troubleshooting, support, and contributing to product development.

Key Responsibilities

  • Respond to client inquiries and provide day-to-day support
  • Conduct live training sessions and develop self-help resources
  • Troubleshoot platform, reporting, and reconciliation issues
  • Manage support cases and lead specialty client projects
  • Collaborate with the engineering team to resolve issues and enhance the product
  • Provide guidance to align the platform with client requirements

Qualifications

  • Bachelor’s degree in business, accounting, or a related field
  • Understanding of basic accounting principles or accounting software
  • Experience in customer service, project management, or operations is a plus
  • Proficiency with Excel and data analysis
  • Strong problem-solving and communication skills
  • Spanish fluency is a bonus but not required

Perks

  • Collaborative and casual work environment
  • 100% paid medical + fully funded HSA and dental coverage
  • 401(K) with 4% company match
  • Easy access via Metro North

Job Tags

Casual work,

Similar Jobs

Hotel Fera Anaheim, a DoubleTree by Hilton

Food And Beverage Supervisor Job at Hotel Fera Anaheim, a DoubleTree by Hilton

 ...Property Overview: Just four miles from Disneyland, we offer firework views and easy access to the Anaheim Resort Transportation (ART) shuttle to the parks. Angel Stadium, the Anaheim Convention Center, Honda Center, and Chapman University are all within 10 minutes.... 

Keyple Health

Sonographer Job at Keyple Health

 ...minimum of two years full-time experience as a registered sonographer in the professional sonography field with experience in ABD, OB/GYN, and/or general sonography. (JRC-DMS) OR Must possess a minimum of two years full-time experience as a registered sonographer in... 

Norwegian Cruise Line Holdings Ltd.

Senior Graphic Designer Job at Norwegian Cruise Line Holdings Ltd.

 ...JOB SUMMARY: Responsible for all aspects of conceptual graphic design, layout, production and pre-press for print communications. Ensure high-quality visual output aligned with corporate branding and creative standards. DUTIES & RESPONSIBILITIES: Plan concepts... 

TX-STAR Speech Language Services

Orientation and Mobility Specialist (O&M) Job at TX-STAR Speech Language Services

 ...are continuing and actively recruiting for at the start of and all through each school year! About the role: Orientation and Mobility Specialists teach individuals with visual impairments to travel safely, confidently, and independently in their environment.... 

CompassRx

Chief of Staff Job at CompassRx

 ...What do we do at CompassRx: CompassRx is a seed-stage startup seeking its a Chief of Staff as one of its first hires. Were using AI to help hospitals combat new pharmacy regulations that are jeopardizing hospitals ability to survive. Most systems have already reported...