Summary: ROLE BASED IN Bellevue and REQUIRES IN OFFICE
The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Responsible for serving as the primary and main point of contact for customers. Serves as an advisor and liaison to facilitate pre- and post-sale interactions.
Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training , renewals and minimizing churn. The CSM will also provide insights on client-to-business interactions, improve customer experience through product support, and handle customer’s needs.
Responsibilities
Qualifications
Benefit Info:
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