Customer Success Manager Job at Cohere Beauty, Omaha, NE

OVRVd0QxNm9DNTJ6YzRNa2h3U1hneVU2N1E9PQ==
  • Cohere Beauty
  • Omaha, NE

Job Description

Cohere Beauty is a diverse team of strategic collaborators, product innovators, R&D formulators, and manufacturing professionals. Built on beauty and rooted in quality, our promise is to collaborate, co-innovate, co-develop, and co-manufacture. Promoting diversity and sustainability through our facilities and supply chains, Cohere Beauty’s approach to social, safety, and environmental responsibility is grounded in a commitment to our employees, customers, and the communities where we live and work. At Cohere Beauty, we’re here for what’s next.

Job Summary 

 

The Cohere Beauty Customer Service Manager plays a pivotal role in managing and expanding our customer base while ensuring the satisfaction of existing customers.  This position serves as the primary advocate for our customers, building and maintaining strong relationships while ensuring their needs are met.  To satisfy this role's requirements, a strategic thinker with strong business acumen, exceptional communication skills, and a passion for delivering exceptional customer experiences is key.  

This is what you will do:

  • Identify and pursue business opportunities to grow our existing customer base.  
  • Lead and manage the internal account management process, providing direction and support.  
  • Serve as the primary point of contact for cross-functional team leads, fostering effective communication and collaboration in support of our customers.  
  • Maintain relationships with customers by providing support, information, and guidance, while researching and recommending new opportunities.  
  • Understand customers’ goals, challenges, and needs, and proactively identify opportunities to enhance their experience and drive success.  
  • Collaborate with cross-functional teams to address customer needs and deliver solutions that align with their objectives.  
  • Onboard new customers, providing guidance and support through the implementation process.  
  • Lead discussions with customers in relation to their forecast, changes, and newness, and update our internal files.  
  • Monitor customer satisfaction levels and proactively address any issues to maintain high levels of retention and loyalty.  
  • Analyze customer usage data and metrics to identify trends and opportunities for optimization.  
  • Prepare reports and presentations on customer success metrics, trends, and insights.  
  • Stay updated on industry trends, best practices, and competitive landscape to better understand customers' needs.  
  • Perform other duties as assigned. 

 

This is what you will need:

 

  • Bachelor’s degree or comparable experience.  
  • Proven track record of acquiring new customers and expanding product footprint in existing customer base.  
  • Strong interpersonal skills and ability to build rapport and trust with customers.  
  • Excellent communication skills, both verbal and written.  
  • Demonstrated ability to collaborate effectively with cross-functional teams.  
  • Empathetic and customer-centric mindset,  
  • Strong problem-solving skills and the ability to think critically and strategically.  
  • Proficiency in Microsoft Office Suite and CRM software.  
  • Ability to multitask, prioritize, and manage time effectively.  
  • High level of adaptability and resilience  
  • Ability to maintain regular and predictable attendance.   

 

We enthusiastically welcome your application, as we recognize the invaluable perspective, experience, and potential you possess. Apply with us today!  Together, we win! 

Job Tags

Similar Jobs

Onvida Health

Occupational Therapist Job at Onvida Health

 ...Summary: The Occupational Therapist will provide diagnostic evaluations and treatment to assigned patients, and help patients reach maximum performance...  ...Adapts patients care plan and care techniques as needed based on patients progress towards functional goals. Directs... 

Henner Tank Lines, Inc.

CDL Class A Tanker Driver Job at Henner Tank Lines, Inc.

 ...a leading contract carrier, is currently seeking local Class-A drivers to join our team. As an employee-owned and locally operated company...  ...years of verifiable Class-A driving experience. A current tanker endorsement. A current haz-mat endorsement. Doubles /... 

ZAG Interactive

Search Engine Optimization Specialist Job at ZAG Interactive

 ...ZAG Interactive is looking for a full-time SEO and Paid Search Specialist to join our Marketing team. This role will be responsible for...  ...best practices Edit basic web content within a CMS (training is provided) Escalate content strategy or user experience concerns... 

PTR Global

Technical Business Analyst / Technical Writer (Media / Entertainment background must needed) Job at PTR Global

Technical Business Analyst / Technical Writer (Media / Entertainment background must needed) Onsite in Culver City, CA / Sunnyvale, CA from Day 1 (Client prefer local folks)(Travel required 1 or 2 day trip every month to Sunnyvale or Culver City) Hybrid Schedule: 3...

Wilber-Clatonia Public Schools

MS/HS Business Teacher Job at Wilber-Clatonia Public Schools

 ...Wilber-Clatonia is currently accepting applications for a MS/HS Business teacher. W-C is a C-1 school district with 600 kids PK-12. We are just a short 25 minute drive to the south and west of Lincoln. We are looking for someone that is willing to push the envelope...