Job Description

We’re partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team.

The application deadline for this role is XX/XX/XXXX.

Customer Success Manager Responsibilities:

• Build and nurture strong client relationships, acting as the main point of contact throughout campaigns.
• Manage end-to-end campaign setup, including creative production, asset review, and trafficking.
• Monitor campaign performance, optimize media plans, and deliver insights to maximize results.
• Collaborate with internal teams to align campaign strategies and ensure client satisfaction.
• Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth.

Customer Success Manager Qualifications:

• Bachelor’s degree in Sales, Advertising, Marketing, or Business.
• At least 3 years of experience in digital media planning and/or buying.
• Strong knowledge of industry metrics and advertising ecosystems.
• Excellent customer service skills with the ability to translate client needs into effective recommendations.
• Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.
• Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

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