Customer Success Manager [80695] Job at Onward Search, Culver City, CA

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  • Onward Search
  • Culver City, CA

Job Description

We’re partnering with a leading industry company to find a talented Customer Success Manager to support their hybrid work environment. This role offers an exciting opportunity to work on impactful projects within a dynamic and innovative team.

The application deadline for this role is XX/XX/XXXX.

Customer Success Manager Responsibilities:

  • Build and nurture strong client relationships, acting as the main point of contact throughout campaigns.
  • Manage end-to-end campaign setup, including creative production, asset review, and trafficking.
  • Monitor campaign performance, optimize media plans, and deliver insights to maximize results.
  • Collaborate with internal teams to align campaign strategies and ensure client satisfaction.
  • Analyze data, prepare campaign reports, and communicate findings to clients to support ongoing business growth.

Customer Success Manager Qualifications:

  • Bachelor’s degree in Sales, Advertising, Marketing, or Business.
  • At least 3 years of experience in digital media planning and/or buying.
  • Strong knowledge of industry metrics and advertising ecosystems.
  • Excellent customer service skills with the ability to translate client needs into effective recommendations.
  • Proficiency in Excel, PowerPoint, CRMs, OMSs, ad servers, and related digital media tools.

Perks and Benefits:

  • Medical, Dental, and Vision Insurance.
  • Life Insurance.
  • 401(k) Program.
  • Commuter Benefit.
  • eLearning and Ongoing Training.
  • Education Reimbursement.
  • Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

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