Customer Service Specialist
As a Customer Service Specialist, you’ll serve as the voice of a well known financial institution in the area - working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone’s day a little better, this is the role for you. The ability to empathize, stay calm and not take client frustration personal are traits that are especially successful in this role.
What You’ll Get from This Opportunity:
* Competitive pay and unique benefits - 401(k) matching (dollar-for-dollar up to 7%), generous PTO, fitness and tuition reimbursement and so much more.
* Valuable financial services experience. You’ll learn the ins and outs of how the finantial institution works and knowledge that translates to career advancement.
* Paid job training and access to a library of specialized professional development and training courses.
* Shift differentials available.
* Performance-based rewards.
* Variety - every day is different.
Essential Job Functions:
* Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
* Receiving inbound calls from consumer clients in fast paced environment (in some cases, taking back-to-back calls)
* Answering client questions, problem solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture.
* Providing technical support for the finantial institution online products and services (PC, mobile, and tablets).
* Collaborating with a wide range of the finantial institution Teammates to help solve client challenges.
* Ability to navigate multiple screens and software while speaking to clients effectively over the phone free of distractions and background noise (similar to being in the office).
* Complies with all the financial institution policies and procedures, , acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of the finantial institution clients.
Required Qualifications:
* Minimum 1 year client service experience.
* High school diploma/GED.
* Demonstrated success in problem resolution, multi-tasking and attention to detail.
* Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites and mobile applications while speaking to clients.
* Strong interpersonal, verbal, and written communication skills.
* Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
* Ability to read and follow call center "scripts" when handling different scenarios.
* Schedule flexibility - The hours for the position can change based on business need. In addition, there is a shift bid process for all Teammates that occurs two times (performance based schedule options) per year which could result in a schedule change.
Preferred Qualifications:
* Previous experience working in a remote/ work from home environment.
Mobile Requirements:
* Hard wired high speed internet speed- Minimum of 50 MBPS download
* Dedicated home office space
* Distraction and noise free background - we want clients to have the same professional experience that they would have speaking to a Teammate working onsite
Training:
Training will take place in office for minimally the first 3 months. Once training is completed this will be a work from home opportunity. Training does begin on Day 1.
Schedule During Training: Monday- Friday from 8:00am-5:00pm ET
Schedule After Training: There are various shift available for this role.
* Weekend Warrior Shifts- working every Saturday and Sunday and 2 days off during the week
* Saturday Squad Shifts- working every Saturday and 2 days off during the week
* Additional compensation offered for Weekend Warrior and Saturday Squad
* All other shifts will require working at least every other Saturday or Sunday
Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction...
Our higher education client is looking for a Copyeditor for a full time contract. Previous experience writing for higher education clients a must and any donor writing samples are a bonus, and a journalist background is also beneficial for this role. Ideally looking for...
...career at PDQ Door Company! We have an immediate need for a Sales Representative at our West Bath, ME location. PDQ Door Company is... ...package to our team members including: ~ Competitive salary ~ Medical, dental, and vision insurance with multiple plan options ~...
Salary Range Minimum 21.00 Salary Range Maximum 36.75 Pay Basis Hourly Rate* Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations...
The Providence Provider Resource Department (PRD) is seeking a Per Diem physician associate or nurse practitioner to provide coverage for all Immediate Care clinics in the Portland, Oregon service area. This is a float position where the ideal candidate is comfortable...