Job Description

BRAND VALUES

Orbea exists to create and manufacture unique bikes to inspire riders who sahre our passion for cycling and our belief in a fair society.

POSITION DESCRIPTION

We are looking for a full-time Customer Service Specialist. You are passionate about excellent and timely customer service, and will be supporting our dealer network, sales representatives and consumers. You will be working in a dynamic team based in the Orbea USA office, and working jointly with our global Customer Service Team based in the Basque Country, in Spain.

KEY RESPONSIBILITIES

• Answer dealer, sales representatives and consumer enquiries by phone and email
• Process and update orders
• Dealer account administration support
• Internal sales support
• Provide B2B assistance to dealers and sales representatives

REQUIREMENTS

• Two (2) years of Customer or Dealer Services experience
• Customer focused
• Excellent communication skills
• Knowledge of French will be highly valued.
• Experience with G-Suite preferred (but not required)
• Experience in the cycling / outdoor industry preferred (but not required)

BENEFITS

• Hybrid position, with up to two WFH days each week
• Be part of a global and growing company, committed to innovation and design. Work in a dynamic team in the world of cycling
• Competitive salary
• Health and dental insurance coverage,
• Access to special offer for Orbea products

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