Job Description

At PennWest , we do more than move materials—we build lasting partnerships.

As a trusted Toyota Material Handling dealer, we’ve spent decades helping businesses work smarter and safer. Our team is known for top-tier products, responsive support, and a people-first approach.

We’re passionate about driving customer success—and that starts with our team.

PennWest is hiring a Customer Service Sales Representative to join our customer experience team!

In this role, you’ll be the key link between our customers and our solutions. You’ll lead account reviews, solve problems, and ensure clients get the most out of our products and services. If you love building relationships and making a real impact, we want to hear from you.

Benefits of Working for PennWest

• Generous PTO and 8 paid company holidays
• Uncapped commission
• Defined career growth and development paths
• Fuel card and generous car allowance
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid training and tuition reimbursement
• Supportive, team-first culture

What You'll Do

• Conduct partnership meetings with assigned customers to review trends, usage, and overall satisfaction
• Act as the main point of contact for all aftermarket service and support needs
• Educate customers on the full range of Toyota Material Handling products and value-added services
• Proactively collect feedback and identify opportunities for process and service improvement
• Analyze customer reports to identify trends, reduce costs, and drive results
• Work closely with internal teams to ensure smooth, seamless customer experiences
• Perform other duties as assigned to support account retention and success

What You’ll Need

• Bachelor’s degree in a business-related field or equivalent experience
• 3–5 years of customer service, account management, or B2B support experience
• Excellent verbal and written communication skills across all levels of an organization
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM platforms
• Strong organizational, time management, and problem-solving abilities
• Ability to build meaningful relationships and advocate for customers effectively
• Must be able to read and understand both technical and financial product information
• Must be able to operate a lift truck for demonstration purposes (training provided)
• Valid driver’s license and a clean driving record as defined by company standards

Travel Requirements

• This position is based in the field and will require regular daily travel to customer locations
• A fuel card will be provided for business use as well as a vehicle allowance
• Occasional overnight travel may be required based on customer needs

Physical Requirements

• Ability to sit at a desk and work on a computer for extended periods
• Ability to lift up to 50 pounds
• Frequent standing, walking, bending, kneeling, and twisting
• Must be able to communicate clearly with strong voice control and articulation
• Specific vision abilities required include close vision and the ability to adjust focus
• Must be able to safely drive and travel for extended hours when required

Work Environment

This role involves working in a variety of environments including customer offices, warehouses, distribution centers, and outdoor job sites. There may be exposure to extreme temperatures and active industrial equipment. After-hours or weekend work may occasionally be necessary to meet customer demands. Office time may also be required for reporting and collaboration with internal teams.

PennWest is committed to being an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any protected status. All offers of employment are contingent on background checks and drug screening

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