Customer Service Representative (Jewelry Experience)
Location: DTLA
Schedule: fully onsite | Monday-Friday, 8:00 am - 5:00 pm
Duration: Permanent/Direct Hire - multiple openings
Salary: $23-$26/hr
Position Summary:
Seeking a knowledgeable and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have prior experience in the jewelry industry and a strong understanding of wholesale operations. This role is essential in maintaining excellent client relationships and ensuring smooth order processing and support.
Key Responsibilities:
-Provide exceptional customer service to wholesale clients via phone, email, and in-person interactions.
-Process orders, returns, and exchanges accurately and efficiently using internal systems.
-Assist clients with product inquiries, availability, pricing, and order status.
-Collaborate with sales and inventory teams to ensure timely fulfillment and delivery.
-Resolve customer issues and complaints with professionalism and urgency.
-Maintain detailed records of customer interactions and transactions.
-Support trade shows, showroom appointments, and other client-facing events as needed.
Qualifications:
-Minimum 2 years of customer service experience in the jewelry industry (wholesale preferred).
-Strong knowledge of jewelry terminology, materials, and product types.
-Excellent communication and interpersonal skills.
-Proficiency in order management systems and Microsoft Office Suite.
-Ability to multitask and work in a fast-paced environment.
-Detail-oriented with strong organizational skills.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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