Customer Service Representative Job at technology&, Manhattan, KS

OGpRMUNGcXFCcEc0ZjRJbWhRYVZqeXcwNnc9PQ==
  • technology&
  • Manhattan, KS

Job Description

Help Desk Customer Service Agent

Location: Manhattan, NY

Job Type: Long-Term Contract (1099)

Rate: $18 – $20/hour (All-Inclusive)

Start Date: ASAP

Openings: Multiple

About the Role

We are looking for friendly and dependable Help Desk Customer Service Agents to support transportation-related inquiries for a high-volume public service contact center. In this role, you will assist callers with questions about transportation schedules, routing, service updates, and general support.

This position requires excellent communication skills, strong attention to detail, and the ability to remain calm and professional in a fast-paced environment.

Key Responsibilities

  • Respond to inquiries via phone, email, or chat in a courteous and professional manner
  • Provide accurate information based on established procedures and guidelines
  • Log all calls and cases into the system with proper detail and follow-up
  • Use scripts, internal resources, and documentation to resolve inquiries
  • Escalate complex issues to senior agents or supervisors as needed
  • Maintain high standards of service quality and call resolution metrics

What We’re Looking For

  • Excellent verbal and written communication skills
  • Strong customer service mindset and a helpful, empathetic attitude
  • Ability to follow protocols and adhere to call scripts and workflows
  • Comfortable handling high call volumes and working under pressure
  • Basic computer literacy (typing, navigating software systems, data entry)
  • Reliable, punctual, and detail-oriented

Preferred (Not Required)

  • Previous experience in a call center, help desk, or customer-facing role
  • Multilingual skills (especially Spanish, Mandarin, Russian, Bengali, or Arabic)
  • Experience handling transportation, logistics, or scheduling-related inquiries

Training Provided

Full paid training is provided, including:

  • Call handling techniques
  • System and tool usage
  • Workflow and issue escalation procedures

About Technology&

Technology& is a consulting firm specializing in delivering innovative technology solutions that drive business transformation. We foster a collaborative, inclusive, and growth-oriented work environment for our consultants, ensuring they thrive both professionally and personally.

Equal Opportunity Employer

Technology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.

Job Tags

Long term contract, Immediate start,

Similar Jobs

PrismHR

Truck Driver Class B Job at PrismHR

 ...facilities (approximately 3.5 miles). You will also be responsible for the safe and efficient loading and unloading of goods using a forklift. What You'll Do: Manage inventory accuracy through meticulous tracking and regular stock counts. Streamline order... 

LIFE Senior Services Inc

Bilingual CNA (ADH Aide) $18.50/hr. Job at LIFE Senior Services Inc

LIFE Senior Services Adult Day Health (ADH) Program Location: Tulsa, OK Pay Rate: $18.50/hour Sign-On Bonus: Receive a $500 sign-on bonus after joining our team! Are you passionate about making a meaningful difference in the lives of older adults and...

Town of Front Royal

Equipment Operator - Water/Sewer Maintenance Job at Town of Front Royal

 ...seeking an Equipment Operator to join our Water and Sewer Maintenance team! The Equipment Operator performs skilled work operating trucks and medium to heavy equipment in the installation, construction, maintenance, and repair of streets, utility lines, storm drainage... 

HEI Civil

Bridge Estimator Job at HEI Civil

 ...quality, and production, we tackle diverse projects that range from roadways and bridges to water infrastructure and environmental restoration. Our team is comprised of highly skilled individuals, just like you, who are ready to put their best boot forward. Get ready... 

Ultimate Staffing

Executive/Administrative Assistant Job at Ultimate Staffing

Ultimate Staffing is actively seeking an experienced Executive/Administrative Assistant to join their client's dynamic team in Hartford, CT. The ideal candidate will be a detail-oriented professional who excels in providing comprehensive administrative support to executive...