Job Description
As a Customer Service Representative, you'll work within defined guidelines, to facilitate service conversations on a product set. In this role, you will make a difference to our members as you collect requirements and respond with relevant solutions through client defined parameters.
What you'll do:
· Provide operational support to members with their product Review accounts and processes transactions that may require action.
· Identify and confirm the member’s immediate request(s) and works to resolve issues.
· Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.
· Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
· Follow written risk and compliance policies and procedures for business activities.
What you have:
· High School Diploma OR GED
· Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures
· Strong interpersonal and communication skills
· Ability to prioritize and multi-task while navigating through multiple business applications
· Successful completion of a job-related assessment is required
Salary Range: $35,000 - $42,000 per year
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