Job Description

Job Title: Remote Customer Service Representative

Hourly Pay: $22 – $28/hour

Summary:

We are seeking enthusiastic and organized individuals to join our team as Remote Customer Service Representatives. In this fully remote position, you’ll help customers with a variety of inquiries, including order status and general questions. If you enjoy assisting others, thrive in a supportive environment, and are eager to grow in a customer service role, we want to hear from you!

Key Responsibilities:

• Answer incoming customer inquiries regarding order status, product details, and general questions
• Log call notes accurately into the system and keep track of customer interactions
• Follow established scripts and templates to handle common situations efficiently
• Collaborate with your team to ensure smooth follow-up tasks and ensure customers' needs are met
• Provide exceptional customer support with patience, kindness, and professionalism
• Contribute to creating a positive and welcoming atmosphere for both customers and fellow team members

Qualifications:

• Friendly, professional communication style both on the phone and in writing
• Ability to manage time and tasks independently while remaining focused on the customer experience
• High-speed internet and a quiet home environment to support efficient work
• Willingness to learn new tools and grow your customer service skills
• Previous customer support or retail experience is helpful but not necessary—training will be provided
• Excellent attention to detail and a proactive approach to solving problems

Perks & Benefits:

• Hourly pay of $22 – $28 based on experience
• 100% remote role with paid training and onboarding
• Flexible work schedule options for full-time and part-time hours
• Supportive team environment with helpful coworkers and managers
• Opportunities for career growth within a dynamic company

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