Job Description

Life, Annuity, and Service Specialist - Entry Level - Launch Your Career & Support the Military Community!

Salary: $85,000 - $102,000 per year (Estimated) + Comprehensive Benefits & Career Growth Potential! USAA Phoenix, AZ (Onsite - Hybrid Possible After 6 Months)

APPLY NOW FOR NEXT STEPS INFORMATION

About USAA:

Imagine a career where you're not just answering calls, but building meaningful relationships and helping military families achieve financial security. Join USAA, the #1 choice for the military community and their families , and launch your career in a supportive and impactful environment.

Why This Opportunity Will Ignite Your Passion for Customer Service and Career Growth:

• COMPETITIVE SALARY & THE OPPORTUNITY TO MAKE A REAL DIFFERENCE!"We understand the importance of starting your career on the right foot. That's why we offer a competitive annual salary, $85,000 - $102,000 (Estimated), recognizing your potential and dedication. Imagine being the trusted advisor who guides our members through important life decisions, providing compassionate support and expert assistance. This role offers the opportunity to make a tangible difference in the lives of military members and their families, providing a deep sense of purpose. Studies show that professionals who find meaning in their work, especially in serving a valued community, experience higher job satisfaction and engagement."
• GENEROUS BENEFITS & ROBUST CAREER DEVELOPMENT!"Beyond competitive pay, we offer a comprehensive benefits package designed to support your well-being. This includes excellent medical, dental, and vision insurance, 401(k), pension, paid time off, and more! Plus, we are committed to your professional development. This entry-level role provides a strong foundation for career growth within USAA. We offer ongoing training and opportunities to advance your skills in the financial services industry. We believe in investing in our team members' growth."
• POTENTIAL FOR HYBRID WORK AFTER 6 MONTHS!"Start your journey in our collaborative Phoenix office, and after just 6 months, you'll have the opportunity to transition to a hybrid work schedule. This flexibility allows you to balance your professional and personal life, offering the best of both worlds. Hybrid work models have been shown to increase employee satisfaction and productivity, offering the flexibility you deserve."
• BUILD VALUABLE SKILLS IN A SUPPORTIVE ENVIRONMENT!"You'll learn foundational member servicing techniques, develop your communication skills, and gain experience in the financial services industry. This role offers the opportunity to build a strong foundation for a successful career, with mentorship and support from experienced professionals. The ability to learn and grow in a supportive environment is essential for career success."
• BE PART OF A MISSION-DRIVEN ORGANIZATION WITH CORE VALUES!"Join USAA, the #1 choice for the military community , an organization with a strong mission and core values of honesty, integrity, loyalty, and service. You'll work with a team of dedicated professionals who are passionate about serving the military community. Working for an organization with strong values and a clear mission provides a sense of purpose and belonging."
• DEVELOP YOUR COMMUNICATION AND RELATIONSHIP-BUILDING SKILLS!"This role will provide you with ample opportunity to further develop your communication and relationship-building skills, key skills that transfer into all areas of life. These are highly sought after skills that will help you excel in any career."

Key Responsibilities:

• Receive and fulfill member service requests.
• Apply foundational member servicing techniques.
• Ask questions to understand member needs.
• Recognize member cues and identify opportunities.
• Encourage members to take action.

Required Qualifications:

• High School Diploma or GED.
• Up to 1 year of customer service or sales experience.
• Experience multi-tasking in a Windows environment.

Preferred Qualifications:

• 6+ months of Life Insurance/Annuity Service experience.
• Bachelor's degree in Accounting, Finance, or Business.
• Group 1 Life/Health License.
• 2+ years of call center experience.
• Cross-selling or up-selling experience.
• US military experience or military spouse/domestic partner.

Compensation and Benefits:

• $85,000 - $102,000 per year (Estimated).
• Comprehensive benefits package: Medical, dental, vision, 401(k), pension, paid time off, and more.
• Potential for hybrid work schedule after 6 months.
• Robust career development opportunities.

Key Highlights:

• COMPETITIVE SALARY & SERVING THE #1 CHOICE FOR THE MILITARY COMMUNITY!
• GENEROUS BENEFITS & CAREER GROWTH!
• POTENTIAL FOR HYBRID WORK AFTER 6 MONTHS!
• Build valuable skills in a supportive environment.
• Mission-driven organization with core values.
• Develop communication and relationship-building skills.

Important Notes:

• Onsite position in Phoenix, AZ (hybrid possible after 6 months).
• Equal Opportunity Employer.
• Applications accepted on an ongoing basis.

Ready to launch your career and support the #1 choice for the military community? Apply now for next steps information!

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