NEXT CLASS STARTING IN November 2025
We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.
Essential Job Functions:
• Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
• Maintains sincere interest in providing stellar customer care
• Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction
• Exercises independent thinking in meeting customer expectations
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image
Must Possess the Ability to:
• Process information quickly and accurately
• Work under time constraints
• Understand and apply new concepts
• Analyze Information and evaluate results
• Effectively deal with complex customers
• Create positive customer relationships by defusing angry and upset customers
• Demonstrate commitment to learning quickly and effectively applying knowledge
• Attention to detail and follow-up
Minimum Requirements:
• High School Diploma or equivalent
• Minimum 1 year of call center experience
• Minimum 1 year of customer service experience
• Knowledge of computer (PC) and internet applications
• Excellent Telephone etiquette
• Excellent communication skills written, verbal, and interpersonal
• Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given
• Excellent oral and written skills: Grammar and terminology
• Time management skills
• Ability to pass a background check and drug screen upon offer of employment
Required Qualifications:
• 6 months- 1 year of Call Center Experience
Shift Times:
1. Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours)
2. Must attend ALL training assigned days (First 30 days)
...and what we believe. STRIVE stands for Safety, Teamwork, Responsiveness, Integrity, Value, and Excellence. Summary The Lab Technician is a key role, responsible for the day-to-day completion of work assignments related to testing concrete, soils, asphalt, and...
...Join Our Mission to Brighten Smiles & Build Healthier Communities! Position :Registered Dental Assistant Organization :MyCHN A nonprofit healthcare leader with 100+ providers and 15+ locations in the Greater Houston and Gulf Coast area What Youll Do: Assist...
Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share...
**W2 Contract**Englewood Cliffs, NJ**ONSITE**$30-35/hr** Top Must-Have Skills Exec Admin Experience Bilingual in Korean and English Required Have can-do spirit The main function of an administrative assistant is to provide high-level administrative support...
...ideas into action, and create more rigorous and equitable schools. The Opportunity As a key member of the Content team, the Editorial Director will lead the day-to-day execution of our content strategy. Reporting directly to the Chief of Content & Editorial, this...